We are happy to investigate if the IPS is causing the issue. Please open
a case with the ATS Help Desk by going to http://help.msu.edu and click on
"Contact Us" at the bottom of the page. If you can include a description
of the problem, the IP addresses involved and the date and time of the
failure we will have what we need.
Thank you,
Joe
--
Joe Budzyn [log in to unmask]
301 Computer Center Ph: (517) 432-7448
Michigan State University
East Lansing, MI 48824
On Wed, Jan 21, 2009 at 03:20:52PM -0500, Paul Reed wrote:
>
> I've had this problem, too. I can see from my server logs that some
> of these messages get all the way into the "DATA" part of the SMTP dialog and
> then time out. I'm starting to wonder if maybe an IPS somewhere is
> dropping packets that shouldn't be dropped.
>
> Paul Reed
>
> Chemistry
>
>
> From: MSU Network Administrators Group
> [mailto:[log in to unmask]] On Behalf Of Jon Galbreath
> Sent:
> Wednesday, January 21, 2009 2:51 PM
> To:
> [log in to unmask]
> Subject: [MSUNAG] Mail
> Disappearing?
>
>
>
> Has anyone else had any users complaining of mail that never
> gets delivered? I’ve only had one user so far, but unfortunately, I can
> kind of confirm his issue, so I have to look into it.
>
> He’s only said that people are calling him because he hasn’t
> responded to mail that they sent him, but he apparently has never gotten.
> I should note that this is off-campus mail that is falling into a black
> hole.
>
> We’re running Exchange here, so mail is forwarded in from
> MSU’s servers via the standard forwarding in the web interface. Mail
> within the Exchange org is working fine, as is most mail from the
> outside.
>
> I did a few tests sending mail to myself from Yahoo and Gmail
> and they came through instantly. However, when I sent a couple messages to
> myself from my Exchange server at home, they never showed. But when I
> replied to a message I’d sent myself yesterday, it showed up instantly
> here. Per the Exchange logs, the messages have never hit our
> servers. Nor have I gotten any NDRs sent back to me.
>
> I’m waiting for the user to get back to me with approximate
> times and domains that he’s missing mail from, but I thought I’d check if anyone
> else is having issues.
>
> Thanks!
> Jon
>
> Jon
> Galbreath
> MCSE/Security+
> Systems Administrator
> International Studies and Programs
> Ph: 517-884-2144
>
> [log in to unmask]
>
|
