Tell them you will turn in your modem (if you own it), and they will
maybe credit you for a month.
I had the same "problem" trying to terminate my service. I think I had
to speak to Kevin to get everything straightened out, as Joe was
un-helpful. Altho I didn't get charged for my move order, I almost
figure breaking-even for my extra month.
J
Richard Wiggins wrote:
> This message is from me as a member of the MSU community, describing
> my experience leaving ACD's DSL service. It does not reflect the
> views of my employer.
>
> My wife gave me an automated sprinkler system this fall. Despite the
> best efforts of Miss Dig (who turned out to be male, by the way) the
> contractor managed to use his Ditch Witch to sever our voice phone
> line, our cable TV cable, and the other phone line that served ACD DSL
> service to our house.
>
> SBC repaired the phone line rapidly, but the ACD DSL line, a separate
> physical line (not shared with voice line) was not repaired. The
> sprinkler installers replaced our cable TV cable by running a new one
> above ground from the curb connection point to the side of the house.
> (I later had them bury it.)
>
> I was in desperate need of broadband the night before a trip to a
> conference, so I bought a cable modem and did a Comcast
> self-installation. Since that time, I concluded that the advantages
> of the MSU ACD DSL offering did not justify the $50 a month
> expense; Comcast is plenty fast, and I cannot justify the expense of
> an MSU IP address. (I started with the 2M ACD service, then cut back
> to the 1M service because due to distance from the CO the best I ever
> achieved was 1.5M download.)
>
> When my next ACD billing notice arrived via e-mail circa November 13,
> I replied that I wanted to cancel the service. ACD replied that a
> customer cannot cancel online, but must fill out an attached PDF
> form. On December 14, I delivered the signed paper request to
> terminate service to ACD's office. I was told it would take 30 days
> from that date to cancel, "because we have to pay for the phone
> line." (Given that they auto-bill your credit card on file, it is
> hard to contest them.)
>
> The bottom line is I will pay $100 (at least) to continue a service
> that I did not (could not) use for two months. It is entirely
> possible that I should have expected this outcome, but I want other
> customers of the service to know what the cancellation process entails.
>
> Plan your departure from MSU ACD DSL in advance.
>
> /rich
>
> PS -- I started my residential broadband experience in 1995 with 10
> megabits symmetrical TCI-METS service. I look forward, over ten years
> later, to the day when the market catches up to the mid Nineties.
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