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Tell them you will turn in your modem (if you own it), and they will maybe credit you for a month. I had the same "problem" trying to terminate my service. I think I had to speak to Kevin to get everything straightened out, as Joe was un-helpful. Altho I didn't get charged for my move order, I almost figure breaking-even for my extra month. J Richard Wiggins wrote: > This message is from me as a member of the MSU community, describing > my experience leaving ACD's DSL service. It does not reflect the > views of my employer. > > My wife gave me an automated sprinkler system this fall. Despite the > best efforts of Miss Dig (who turned out to be male, by the way) the > contractor managed to use his Ditch Witch to sever our voice phone > line, our cable TV cable, and the other phone line that served ACD DSL > service to our house. > > SBC repaired the phone line rapidly, but the ACD DSL line, a separate > physical line (not shared with voice line) was not repaired. The > sprinkler installers replaced our cable TV cable by running a new one > above ground from the curb connection point to the side of the house. > (I later had them bury it.) > > I was in desperate need of broadband the night before a trip to a > conference, so I bought a cable modem and did a Comcast > self-installation. Since that time, I concluded that the advantages > of the MSU ACD DSL offering did not justify the $50 a month > expense; Comcast is plenty fast, and I cannot justify the expense of > an MSU IP address. (I started with the 2M ACD service, then cut back > to the 1M service because due to distance from the CO the best I ever > achieved was 1.5M download.) > > When my next ACD billing notice arrived via e-mail circa November 13, > I replied that I wanted to cancel the service. ACD replied that a > customer cannot cancel online, but must fill out an attached PDF > form. On December 14, I delivered the signed paper request to > terminate service to ACD's office. I was told it would take 30 days > from that date to cancel, "because we have to pay for the phone > line." (Given that they auto-bill your credit card on file, it is > hard to contest them.) > > The bottom line is I will pay $100 (at least) to continue a service > that I did not (could not) use for two months. It is entirely > possible that I should have expected this outcome, but I want other > customers of the service to know what the cancellation process entails. > > Plan your departure from MSU ACD DSL in advance. > > /rich > > PS -- I started my residential broadband experience in 1995 with 10 > megabits symmetrical TCI-METS service. I look forward, over ten years > later, to the day when the market catches up to the mid Nineties.