Managing
workplace relationships in international business:
Language, culture and rapport
Helen
Spencer-Oatey
October 18, 2023. 4pm CET | 3pm BST
|
10am EDT | 7am PDT
Registration link: https://t.ly/TQlgH?r=qr
Webinar summary:It is widely accepted that workplace
relationships are of vital importance – they can affect many aspects of work,
including staff well-being, staff retention and project success. Language and
communication, of course, are core to relationship management, and cultural
factors add an extra layer of complexity to this. In this talk I explore some of the
challenges of managing workplace relationships in contexts of cultural
diversity, especially in international business. With the help of authentic mini
case studies from various parts of the world, I illustrate a range of
interpersonal and intercultural clashes that can occur, analysing them using
the TRIPS rapport management framework. This
is a new framework that I am currently developing. Grounded in a sociocultural pragmatics
approach to language and communication, its aim is to provide an accessible set
of concepts and tools that professionals can use to help them deal with
relationship challenges at work.
About the speaker:
Helen
Spencer-Oatey is Managing Director of GlobalPeople Consulting Ltd. (GPC) and Emeritus
Professor of Intercultural Communication at the University of Warwick, UK. Working at the
interface of psychology and communication, she is internationally renowned for
her writings on intercultural rapport, relationships and communication,
including her most recent books Intercultural Politeness (with Kádár, CUP,
2021/2023) and Global Fitness for Global People: How to manage and leverage
cultural diversity at work (with Franklin & Lazidou, Castledown, 2022).
She has developed a wide range of popular diagnostic tools and professional development
resources for organisations, teams and individuals – most now available via GlobalPeople Consulting Ltd. – and is currently working on a new book Making Working
Relationships Work (with Lazidou, Castledown, in preparation). 
