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Dear colleagues, GEM&L (Research Group on Management & Language) is delighted to announce our next GEM&L webinar on *Managing workplace relationships in international business: **Language, culture and rapport *with *Prof. **Helen Spencer-Oatey *on *October 18, 2023. Registration link: * https://t.ly/TQlgH?r=qr Please find the flyer in PDF and JPG attached. Spread the word. *Managing workplace relationships in international business: * * Language, culture and rapport* *Helen Spencer-Oatey* *October 18, 2023. 4pm CET | 3pm BST | 10am EDT | 7am PDT* Registration link: https://t.ly/TQlgH?r=qr *Webinar summary:* It is widely accepted that workplace relationships are of vital importance – they can affect many aspects of work, including staff well-being, staff retention and project success. Language and communication, of course, are core to relationship management, and cultural factors add an extra layer of complexity to this. In this talk I explore some of the challenges of managing workplace relationships in contexts of cultural diversity, especially in international business. With the help of authentic mini case studies from various parts of the world, I illustrate a range of interpersonal and intercultural clashes that can occur, analysing them using the TRIPS rapport management framework. This is a new framework that I am currently developing. Grounded in a sociocultural pragmatics approach to language and communication, its aim is to provide an accessible set of concepts and tools that professionals can use to help them deal with relationship challenges at work. *About the speaker:* Helen Spencer-Oatey <https://globalpeopleconsulting.com/our-people/profile-professor-helen-spencer-oatey> is Managing Director of GlobalPeople Consulting Ltd. (GPC) <https://globalpeopleconsulting.com/> and Emeritus Professor of Intercultural Communication at the University of Warwick, UK. Working at the interface of psychology and communication, she is internationally renowned for her writings on intercultural rapport, relationships and communication, including her most recent books *Intercultural Politeness *(with Kádár, CUP, 2021/2023) and *Global Fitness for Global People: How to manage and leverage cultural diversity at work *(with Franklin & Lazidou, Castledown, 2022)*.* She has developed a wide range of popular diagnostic tools and professional development resources for organisations, teams and individuals – most now available via GlobalPeople Consulting Ltd. <https://globalpeopleconsulting.com/> – and is currently working on a new book *Making Working Relationships Work *(with Lazidou, Castledown, in preparation). Best wishes The GEM&L Team -- saludos cordiales / kind regards / mit freundlichen Grüßen / com os melhores cumprimentos Madeleine Bausch, PhD, Assistant Professor of International Business <http://linktr.ee/madeleinebausch> Faculty of Economics and Business / Facultad de Economía y Negocios (FEN) University of Chile *Researchgate * <https://www.researchgate.net/profile/Madeleine_Bausch>| *Linkedin* <https://www.linkedin.com/in/madeleine-bausch-156ba3165/> ____ AIB-L is brought to you by the Academy of International Business. For information: http://aib.msu.edu/community/aib-l.asp To post message: [log in to unmask] For assistance: [log in to unmask] --- You must be an active AIB member to post to AIB-L . AIB-L has a moderator which checks messages for basic relevance. However, AIB does not edit or screen messages for accuracy or reliability of content. All subscribers are recommended to perform their own due-diligence before responding to any requests or calls. AIB accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided.