[Student and Industry Resource Center](


Company: ROOST 
Position: Front Desk Concierge
Deadline: Ongoing

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ROOST at our Detroit location is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stay.


We are searching for a passionate candidate to join our front desk/concierge team so we can provide top-notch hospitality to our guests. This is a blended position that includes responsibilities as both concierge and hotel receptionist.


Job Duties:

Manage online, phone, and in-person room reservations

Welcome guests, check them in, distribute room keys and explain the hotel’s amenities

Take payment from customers

Respond to guests’ issues and complaints in a friendly, timely manner

Explain local amenities and attractions to guests

Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

Assist customers with the planning of special events

Arrange specialized services for VIP customers

Create detailed itineraries for guests including transportation, restaurant reservations, tour reservations etc.

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Student and Industry Resource Center