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Robert Barto kindly tested this for me (which is more than MSU IT did) and reports that copy-paste works for him. So maybe it's just my browser/OS. I was using Firefox 60.0.1 64-bit under Windows 7. Based on Robert's success, I tried again with Internet Explorer 11 and copy-paste worked this time. I'll keep working with MSU IT so they can figure out what's going on with OWA & Firefox. Thanks to all, that's why I turn to MSUNAG when MSU IT drags its heels. -- dkm On 2018-06-07 2:47 PM, David McFarlane wrote: > Is anyone else having trouble setting up an auto reply in SpartanMail > (aka Office 365, aka MS Exchange on-prem, aka Outlook Web App, aka OWA) > for senders outside the organization? > > I got this to work just fine before Memorial Day, but today I have a > weird problem. I just want to auto-reply the same message for senders > inside & outside the organization. Naturally, I set up the inside > reply, and then copied & pasted the inside reply to the outside reply > box. But now, after I click "OK" and then re-enter the Auto Reply > interface to check, the outside-reply box still has the original text > instead of my pasted in text. > > I did a little further testing ... If I manually type changes in to the > outside-reply, it accepts those, so this seems to be a problem with > pasting. To be sure, copied text from the inside-reply and pasted that > into a plain text editor. In the outside-reply, I manually added some > blank lines in the middle. The I copied & pasted text from the plain > text editor to the outside-reply, clicked OK, and went back to look at > the results. The outside-reply had my manually entered blank lines, but > none of my pasted in text. > > And yes, I could just retype my reply from the inside-reply to the > outside-reply, but I should not have to do that. > > I called this in to MSU IT, but I am rather an outlier and I never know > if those folks take me seriously, so I thought I would ask here. > > Thanks, > -- dkm