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Good evening,

I'm a hospitality student doing field study about Chinese customer
satisfaction in front of a service failure. If you are willing to help us,
please take 5 minutes to do this short survey:

https://qtrial2017q1az1.qualtrics.com/jfe/form/SV_2lxUwG9NhtnKcpD

Each of your answers matters. We truly appreciate your support and
participation.

Best regards,
Zixuan

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