Good evening, I'm a hospitality student doing field study about Chinese customer satisfaction in front of a service failure. If you are willing to help us, please take 5 minutes to do this short survey: https://qtrial2017q1az1.qualtrics.com/jfe/form/SV_2lxUwG9NhtnKcpD Each of your answers matters. We truly appreciate your support and participation. Best regards, Zixuan ================================================================ To Subscribe or Unsubscribe CSSAMSU mailing list, please go to: http://list.msu.edu/archives/cssamsu.html Click "Join or leave the list". For further assistance, please contact Jerry McAllister [log in to unmask] ================================================================