January 11, 2017
[log in to unmask]" align="left" hspace="12" alt="cid:[log in to unmask]" v:shapes="Picture_x0020_4">Telecom
Systems utilizes the MSU Service Status system,
http://servicestatus.msu.edu,
to inform their customers of planned and unplanned telecommunication-related service issues.
Similarly, MSU IT Services utilizes this system to communicate service status to their customers.
On May 15, 2016 MSU IT Services
updated this application to a new system. Subscriptions from the former application were not automatically transferred to this new system, users are required to subscribe to this new service
in order to receive notifications.
MSU Service Status systems features many new options, including the ability to choose the service categories you want to receive notifications about.
In addition to an updated look and feel, the new service offers enhanced features including the ability to see at a glance the status of campus-wide systems supported by MSU IT as well as IPF Telecom Systems. Another
feature is the ability to select to receive all notifications as you do now, or to only receive notifications about the service categories you are interested in.
Note that there may be multiple service offerings listed within a service category.
We wanted to take this opportunity to remind our customers
that in order to receive these important service notifications you will need to subscribe to service categories in the Service Status application.
Go to http://servicestatus.msu.edu,
select subscribe to fill out the subscription form. A comprehensive list of
services (http://go.msu.edu/service-categories)
is also available if you would like to select a broader list of notifications.
To assist you in enrolling for specific service categories for our service offerings, see the following Telecom
Systems service categories:
Telecom Services
|
Group
|
Service
Category
|
Service Offering
listed within the service category
|
Administrative
|
Auxiliary Systems
|
Pinnacle
|
Administrative
|
Auxiliary Systems
|
MySoft Telecom Billing
|
Collaboration Tools & Communication
|
Mobile Services
|
Cellular - AT&T
|
Collaboration Tools & Communication
|
Mobile Services
|
Cellular - Sprint
|
Collaboration Tools & Communication
|
Mobile Services
|
Cellular - T-Mobile
|
Collaboration Tools & Communication
|
Mobile Services
|
Cellular - Verizon
|
Collaboration Tools & Communication
|
Mobile Services
|
Two-way radio
|
Collaboration Tools & Communication
|
Telephony
|
Avaya Long Distance
|
Collaboration Tools & Communication
|
Telephony
|
Avaya Remote Worker Services (SIP)
|
Collaboration Tools & Communication
|
Telephony
|
Avaya Voicemail
|
Collaboration Tools & Communication
|
Telephony
|
Avaya Voice
|
Collaboration Tools & Communication
|
Telephony
|
Avaya SMS/Texting/Messaging Service
|
Collaboration Tools & Communication
|
Telephony
|
Avaya Contact Centers
|
Collaboration Tools & Communication
|
Telephony
|
Centrex
|
Collaboration Tools & Communication
|
Telephony
|
Centrex Long Distance
|
Collaboration Tools & Communication
|
Television
|
Campus Cable TV
|
Collaboration Tools & Communication
|
Television
|
Comcast Cable TV
|
Infrastructure
|
Network
|
Fiber
|
If you have any questions or concerns regarding the update to Service Status, please contact the MSU IT Service Desk at (517) 432-6200
or [log in to unmask].
If you have questions regarding Telecommunication Services, how we communicate with you or suggestions on how we can better serve you, please email
[log in to unmask] or call (517)
353-5515.
IPF Telecom Systems utilizes a listserv to provide customers with information on regulatory mandates, service changes, new service features and how to best use your services.
Simply follow the subscribe or unsubscribe link, add your e-mail address and name in the top two fields and click
"Join the list."
MSU Infrastructure Planning and Facilities builds and maintains the physical environment for Michigan State University’s education, research and outreach missions, and directs the university’s
sustainability initiatives and long-term infrastructure planning goals. The unit’s experienced team of professionals keeps MSU running 24/7/365, delivering an immense menu of services and providing expert analysis for university objectives. Call (517) 353-1760
for emergency service.
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