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November 19, 2015
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MSU Infrastructure Planning and Facilities will remove all uninitialized mailboxes from the Avaya Aura Messaging system after December 4, 2015. This will allow MSU to retain unused licenses and reduce overall
costs for the service.
The University switched to the new voicemail system on July 1st, 2015. Uninitialized mailboxes are voicemail boxes of users that have never checked their voicemail messages since that
date. Callers to these uninitialized mailboxes will hear the mailbox name as a generic computer pronounced recording and can leave a message for these phones. If you have been actively utilizing your
voicemail this does not pertain to you.
If a user’s voicemail is removed during this process, the voicemail may be added
by selecting REQUEST SERVICE at
http://ipf.msu.edu/index.html.
If you have not yet initialized or activated your voicemail from your Avaya telephone since the upgrade, perform the following:
1.
Call the voicemail system at 517-432-0000 or 2-0000.
2.
Enter your previous password or STATE (78283) and press the pound key (#).
3.
Follow the prompts to change your password.
a.
When customers log in to the new system for the first time, they will be required to change their PIN to meet new password standards. The new standard requires a password of at
least four non-sequential or repeating numbers that does not include the user’s extension.
4.
Follow the prompts to record your name.
5.
Follow the prompts to record your personal greeting.
6.
Those customers that had messages forwarded to their email automatically through the Unified Messaging service will need to reset this service. (This is accomplished by selecting
preferences after logging into the system at
http://www.telecom.msu.edu/vm)
Call 517-353-5515 if you need assistance, and/or you can view
guides at http://ipf.msu.edu/services/avaya-aura-messaging.html
Did you know?
Did you know that AVAYA telephone and unified messaging features can allow flexibility when mobility and/or continuity of service is required? Most features are included with the software license, at no additional cost.
See some of the continuity resources highlighted in the IPF Emergency Resources Toolkit (http://ipf.msu.edu/services/emergency-resources-toolkit.html).
IPF Telecom Systems utilizes a listserv to provide customers with information on planned and unplanned telecommunication-related service issues, regulatory mandates, and to inform customers about new service features available.
Simply follow the subscribe or unsubscribe link, add your e-mail address and name in the top two fields and click "Join
the list."
MSU Infrastructure Planning and Facilities builds and maintains the physical environment for Michigan State University’s education, research and outreach missions, and directs the university’s sustainability initiatives and
long-term infrastructure planning goals. The unit’s experienced team of professionals keeps MSU running 24/7/365, delivering an immense menu of services and providing expert analysis for university objectives. Call (517) 353-1760 for emergency service.
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