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Start: 05/11/2015 5:30 PM End: Next Update: 05/12/2015 5:00 PM Service: TELEPHONE-PBX Type: Service Alert Title: Telecom VPN services degraded Status: Open Comments: There was a hardware failure on TC-VPN-FW2 (Telecom Systems VPN - CC), which is affecting the backup VPN server. Users are advised to use the Primary VPN Server (Telecom Systems VPN) while this server is unavailable. A replacement has been ordered. This only affects AACC and One-X Agent users. These users will not be out of service, but they may need to select the primary VPN to connect to these services. ***********