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Start: 04/09/2015 1:48 PM End: 04/10/2015 12:00 PM Next Update: 04/10/2015 12:00 PM Service: TELEPHONE-VOICE Type: Emergency Maintenance Title: Olin IVR System is down. Status: Open Comments: On Thursday, April 9, 2015 at approx. 1:48 p.m. An incident was detected that will impact the Olin IVR system. Callers will not be able to leave automated prescriptions. During business hours callers will be transferred to pharmacy personnel. After business hours callers can leave a voicemail message. We are working to resolve the issue and the next update will be provided at 4:30 p.m. Thursday, April 9, 2015. --------------------------------------------------- The vendor has been notified. The next update will be provided at 12:00 p.m. on Friday, April 10, 2015 ***********