<rant>
This sort of thing has peeved me since the days when websites started
taking credit card numbers -- some would allow you to enter the spaces
(which made the number easier to read & enter), others did not but
would not always tell you. I would try entering my cc with spaces
just like on the card, only to have it fail, and then go again without
spaces, which always works. Sigh. I finally gave up and always enter
cc numbers with only digits (no spaces), whether I need to or not. Is
it that hard to just strip out non-digits from input?? Lazy
programmers!
</rant>
-- dkm
"In this modern age, 'progress' often means regress."
At Tue 10 Mar 2015 05:34:23 PM EDT, Al Puzzuoli wrote:
> Thanks to everyone for the quick responses. One could wish the
> Symantec site did better validation on the phone number format, but
> I guess that's out of our control. Ah well,
> --Al
>
>
> -----Original Message-----
> From: David McFarlane [mailto:[log in to unmask]]
> Sent: Tuesday, March 10, 2015 4:51 PM
> To: [log in to unmask]
> Subject: Re: [MSUNAG] Not Receiving SMS Messages Registering for Two-Factor?
>
> SecureIT does indeed document the need for the
> leading "1"
> (https://secureit.msu.edu/two-factor/help.html
> ). They also document the need for leaving out
> dashes. But that does not go far enough. You
> may also not enter anything besides
> numerals/digits. The instructions really should
> read, "Phone numbers must begin with the country
> code (1) and must use only digits (no dashes,
> parentheses, spaces, etc.). E.g., 15555555555."
>
> -- dkm
>
>
> At 3/10/2015 04:36 PM Tuesday, Leo Sell wrote:
>> Al,
>> We have this documented, but people are
>> overlooking it. The international code has to be
>> included when registering a phone number. So,
>> please have them be sure to include the 1 in
>> front of 517 (or whatever area code they have
>> for their phone). The way I explain it is that
>> the Symantec service has to make a long distance
>> call, so the 1 has to be included.
>>
>> Please contact IT Services Support if you have more questions or
>> issues. /L
>>
>>
>> Leo Sell
>> IT Services Support
>> Michigan State University
>> 517-432-6200
>> <mailto:[log in to unmask]>[log in to unmask]
>>
>>> On Mar 10, 2015, at 4:30 PM, Al Puzzuoli
>>> <<mailto:[log in to unmask]>[log in to unmask]> wrote:
>>>
>>> Iā??m helping two people who have tried to
>>> register for Two-Factor; but for whatever
>>> reason, they are not able to receive the
>>> initial code via SMS. One person has Verizon
>>> and the other has Sprint. They are entering
>>> their phone numbers correctly, and the
>>> registration site indicates that a code has
>>> been sent. Is anyone else seeing this?
>>> Al Puzzuoli
>>> Information Technologist
>>> Michigan State University,
>>> Resource Center for Persons with
>>> Disabilities, 120 Bessey Hall East Lansing, MI 48824-1033
>>> 517-884-1915
>>> <http://www.rcpd.msu.edu/>http://www.rcpd.msu.edu
>
