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Ditto what Alan said; it's so easy to overlook, but for both the voice call to the office phone and the SMS to my personal cell, it wants the 11-digit phone number starting with 1. I expect a lot of people to get tripped up on that, since just about everything else these days wants or can use a 10-digit phone number. On Tue, Mar 10, 2015 at 4:32 PM Pilkenton, Alan <[log in to unmask]> wrote: > I ran into same situation. Did you put a “1” in front of the phone > number? I had to for it to send the SMS. > > > > *Alan Pilkenton | Educational Media Coordinator* > > Michigan State University Extension | Children & Youth Institute > > > > *From:* Al Puzzuoli [mailto:[log in to unmask]] > *Sent:* Tuesday, March 10, 2015 4:30 PM > *To:* [log in to unmask] > *Subject:* [MSUNAG] Not Receiving SMS Messages Registering for Two-Factor? > > > > I’m helping two people who have tried to register for Two-Factor; but for > whatever reason, they are not able to receive the initial code via SMS. One > person has Verizon and the other has Sprint. They are entering their phone > numbers correctly, and the registration site indicates that a code has been > sent. Is anyone else seeing this? > > Al Puzzuoli > > Information Technologist > > Michigan State University, > > Resource Center for Persons with Disabilities, 120 Bessey Hall East > Lansing, MI 48824-1033 > > 517-884-1915 > > http://www.rcpd.msu.edu >