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Thanks to everyone for the quick responses. One could wish the Symantec site did better validation on the phone number format, but I guess that's out of our control. Ah well, --Al -----Original Message----- From: David McFarlane [mailto:[log in to unmask]] Sent: Tuesday, March 10, 2015 4:51 PM To: [log in to unmask] Subject: Re: [MSUNAG] Not Receiving SMS Messages Registering for Two-Factor? SecureIT does indeed document the need for the leading "1" (https://secureit.msu.edu/two-factor/help.html ). They also document the need for leaving out dashes. But that does not go far enough. You may also not enter anything besides numerals/digits. The instructions really should read, "Phone numbers must begin with the country code (1) and must use only digits (no dashes, parentheses, spaces, etc.). E.g., 15555555555." -- dkm At 3/10/2015 04:36 PM Tuesday, Leo Sell wrote: >Al, >We have this documented, but people are >overlooking it. The international code has to be >included when registering a phone number. So, >please have them be sure to include the 1 in >front of 517 (or whatever area code they have >for their phone). The way I explain it is that >the Symantec service has to make a long distance >call, so the 1 has to be included. > >Please contact IT Services Support if you have more questions or issues. /L > > >Leo Sell >IT Services Support >Michigan State University >517-432-6200 ><mailto:[log in to unmask]>[log in to unmask] > >>On Mar 10, 2015, at 4:30 PM, Al Puzzuoli >><<mailto:[log in to unmask]>[log in to unmask]> wrote: >> >>I’m helping two people who have tried to >>register for Two-Factor; but for whatever >>reason, they are not able to receive the >>initial code via SMS. One person has Verizon >>and the other has Sprint. They are entering >>their phone numbers correctly, and the >>registration site indicates that a code has >>been sent. Is anyone else seeing this? >>Al Puzzuoli >>Information Technologist >>Michigan State University, >>Resource Center for Persons with >>Disabilities, 120 Bessey Hall East Lansing, MI 48824-1033 >>517-884-1915 >><http://www.rcpd.msu.edu/>http://www.rcpd.msu.edu