Departments are often expected to cover their main telephone numbers remotely when MSU operations are suspended due to inclement weather events.
The most effective approach for covering telephones remotely is for departments to consult with the Telecommunication Systems team at MSU Infrastructure Planning and Facilities well in advance of any potential
event. This can be accomplished by submitting a service request via the IPF website:
http://www.ipf.msu.edu. An analyst will review department-specific technical configurations, telephone equipment, and system needs to recommend the appropriate solution. There is no cost associated with this consultation
service.
Consultation is necessary to meet each situation because of the following factors:
- Options for remote calling is dependent on phone type
- Bridged appearance (shared) telephone lines need special consideration
- Call Center options may include specialized software and training
- Security risks related to various solutions varies
The IPF website provides supporting information for departments that have already implemented the remote calling solution (EC-500) for Avaya phone users. The user guide can be found here:
http://ipf.msu.edu/services/e-500-extension-to-cellular.html.
Telephone user guides are also available to illustrate how to use the basic features for many phone systems which can be found here:
http://ipf.msu.edu/resources/user-guides.html.
For more information about this and other topics, consider attending IPF’s Telecom Technology Workshop found here:
http://ipf.msu.edu/resources/training/technology-workshop/.
Thank you,
Customer Service
Telecommunication Systems
Infrastructure, Planning and Facilities
Michigan State University
Public Safety Building
1120 Red Cedar Road, Room W110
East Lansing, MI 48824
517-353-5515
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