[http://ipf.msu.edu/_files/images/ipf-enews-header.jpg] IPF Telecom Systems to host MSU Telecom Technology Workshop on May 12 MSU Infrastructure Planning and Facilities Telecommunication Systems will host a technology workshop from 9 a.m. to 4 p.m. on May 12 at The Henry Center for Executive Development<http://maps.msu.edu/interactive/index.php?location=IXD1>. The workshop is designed to help attendees explore their communication methods and will teach them to better utilize the communications platforms that they already own. This is a free workshop for the MSU community and includes lunch and refreshments. Register online<http://www.ipf.msu.edu/telecomworkshop> by May 5. Presentation and demo topics will include: * New phones, wireless devices and radios * Emergency preparedness, disaster recovery and business continuity * Call-recording applications * Next generation messaging, including texting (SMS) and picture messaging * Mobility solutions such as softphones for Android, iOS, iPads, etc. * Video delivery services * Billing questions * Contact center * Multimedia contact center (voice, e-mail, chat, SMS) * Service observing for training and quality assurance * Remote agent, teleworking and CTI solutions * Contact-center reporting - best practices An agenda with detailed session descriptions will be coming soon. For more information, contact IPF's Telecom Systems department at 517-353-5515 or [log in to unmask]<mailto:[log in to unmask]>. Workshop details What: MSU Telecom Technology Workshop When: From 9 a.m. to 4 p.m. on May 12 Where: The Henry Center for Executive Development<http://maps.msu.edu/interactive/index.php?location=IXD1> Cost: Free to the MSU community Register online<http://www.ipf.msu.edu/telecomworkshop> Registration deadline: May 5 More info: www.ipf.msu.edu/telecomworkshop<http://www.ipf.msu.edu/telecomworkshop> Join the IPF Telecom listserv To sign up for the IPF Telecom Systems listserv, visit the IPF website<http://ipf.msu.edu/about/contact/listservs.html>. Questions? Comments? Contact IPF's Telecom Systems department: * Phone: 517-353-5515 * E-mail: [log in to unmask]<mailto:[log in to unmask]> IPF Telecommunication Systems | Public Safety Building | 1120 Red Cedar Road Room W110 | East Lansing, MI 48824 | e-mail <mailto:[log in to unmask]>