The next INBAM Conference will
be held in Barcelona, Spain, from 25th - 27th June 2014. The added value to
researchers of the INBAM Association Conference is that it
offers them the chance to present their research directly to the
editors of SSCI-indexed journals, receive immediate feedback and potentially publish their
work in either a special issue of the journal, or a regular
issue.
Full papers should be submitted to the INBAM website before February 15th 2014.
For
further information please visit : www.2014.inbam.net.
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SPECIAL
EDITION: THE SERVICES INDUSTRIES JOURNAL.
INBAM,
BARCELONA, 2014
"Transformative
Service Research
(TSR):
Theoretical,
Conceptual, and Practical
Advancement"
Track chairs:
Dr. Mark Rosenbaum, Editor Associate, Northern Illinois University,
Àlex
Rialp, Universitat Autònoma de Barcelona,
TSR, one
of the contemporary service research priorities described in
Ostrom et al.
(2010), addresses important issues that lie at the intersection
of service
research and transformative consumer research.
TSR is a relatively new paradigm that focuses on how
service providers
and organizations help create uplifting changes and improvements
in the
well-being of individuals (consumers and employees),
collectives, and
society. Scholars from
both within and
outside of business disciplines are encouraged to submit papers
that examine
the relationship between service and well-being.
Of
particular interest are papers that focus on service and its
effect on
well-being outcomes not typically examined in service research
including
outcomes such as, access, literacy, health, happiness,
decreasing disparities,
quality of life. All
approaches
(empirical, analytical, or conceptual) that create or extend
theory, as well as
theoretical applications via case studies, are welcome. Examples
of topics
include, but are not limited to:
• Service and the
well-being of different
populations especially those susceptible to vulnerability
• Service and the
well-being of families or
other collectives
•
Co-production/co-creation and its effect on
well-being
• Service access and its impact on well-being
• The role of service in affecting literacy,
health, and the increase or
decrease in disparities
·
Negative
impact of services (e.g., Internet, gaming, gambling, contexts)
on human
well-being
• Service innovation and well-being
• Commercial and not-for-profit service contexts on
well-being
• Service design and well-being
• Service systems and well-being
• Sustainability and green marketing issues in
services, as they relate
to a societal impact
• Metrics for the measurement of well-being and
services
• The role of service providers in promoting
consumer well-being
References:
Ostrom, A. and
colleagues (2010), “Moving Forward and Making a Difference:
Research Priorities
for the Science of Service,” Journal of
Service Research, 13(1), 14-36.
Article available at:
http://jsr.sagepub.com/content/13/1/4.abstract.
Rosenbaum, M.S. and
colleagues (2011), “Conceptualization and Aspirations of
Transformative
Research,” Journal of
Research for
Consumers, Vol. 19. Article
available
at: http://jrconsumers.com/academic_articles/issue_19/Transformative_services_academic5.pdf
Anderson L and
colleagures (2013), Transformative service research: An agenda
for the future, Journal
of Business Research, 66 (8),
1203-1210.