Dear colleagues,

allow me to draw your attention to a special issue on " knowledge and process management in the finance sector" in the Managing Service Quality.

The editors of this special issue, Dr. Juan Gabriel Cegarra and Dr. Gabriel Cepeda Carrion, would be pleased to receive articles of a theoretical nature, as well as research-based pieces, on any aspect or factor within the finance sector whose underlying raison d’être is the adaptation of Knowledge Management and Process Management (KM &PM). In particular, they would be happy to receive articles on the following aspects:

• The scope of knowledge in the finance sector.
• The link between knowledge management and financial services.
• How knowledge is acquired and managed in financial institutions.
• Linking knowledge management to knowledge work in financial services.
• How is knowledge management being adapted to financial institutions?
• How does knowledge relate to e-learning, corporate intranets and extranets and other information technology infrastructures?
• How can financial institutions be prepared for user community enabling?
• How can financial institutions accelerate technology adoption through knowledge management?
• What are the drivers and enablers of technology adoption and diffusion in financial services?
• Types and mechanisms of knowledge acquisition and learning.
• The impact of contextual factors on knowledge learning and knowledge process.

Notes for Prospective Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. All papers will go through the blind review process established by Managing Service Quality (MSQ). All submissions should be made online at http://mc.manuscriptcentral.com/msq. We will open the Special Issue tab "KM&PM" on October 5, 2014, and after the submission deadline on December 5, 2014; we will send papers out for review. All papers will go through the regular double-blind review process to ensure its relevance and quality, and must follow the MSQ Style Guidelines (see http://www.emeraldinsight.com/products/journals/author_guidelines.htm?id=msq). Submissions arriving after the deadline or with improper formatting or anonymization will not be considered.

Important Dates

·         Deadline for submissions: 5 December, 2014

·         Contributions distributed to reviewers: 30 December, 2014

·         Reviews received and distributed to authors: 1 March, 2015

·         Papers amended and received in light of reviewers' comments: 1 May, 2015

Best regards,

____
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