Hey John,
This is a really interesting problem, and I’d be curious as to what the outcome is. However, since both the sender (your group at CampusAD/Exchange) and recipient (students @msu.edu) mailboxes are maintained by IT Services, I’m sure they’d be interested in helping you work this out. Maybe you should give them a call.
I’ve seen several posts to the NAG as of late where folks are looking for community support for IT Services issues. My suggestion to everyone is to reach out to your per-service technical contacts at IT Services when you have problems. Otherwise, you could call the helpdesk at 2-6200 and they’ll get you moving in the right direction.
Thanks,
Tony Cooke
System Administrator
The Eli Broad College of Business
Michigan State University
517.884.1592
From: John Resotko [mailto:[log in to unmask]]
Sent: Friday, August 30, 2013 9:15 AM
To: [log in to unmask]
Subject: [MSUNAG] @msu.edu email missing...?
This week, I’ve had reports from faculty that some students in their class say they aren’t getting email from their professors at their email account of record @msu.edu . In every case, the professor receives no bounce back messages from @msu.edu, but some, not all, of the students the email was sent to don’t receive it. In two cases, I’ve been able to verify that the student does not currently have email forwarding on inside their MSU email account, but they are only receiving some, but not all email, sent to them by professors and other departments in the college. I’m currently investigating five reports of this affecting over a dozen students.
Our email is all on the CampusAd/Exchange system now, so I was wondering if anyone else has seen an issue like this, or has heard complaints from students? Could the recent changes in the anti-spam processing to alleviate bottlenecks be causing legitimate messages to be accidentally dropped with no bounce? It seems to be happening primarily for messages sent to larger numbers, for example, all the students in a given class, or a subset of students interested in an upcoming Career Services event, etc.
Anyone else seen this kind of issue this week?
John Resotko
Assistant Director, Systems Administration and Support
Michigan State University College of Law
648 N. Shaw Lane, Room 208 Law Building
East Lansing, MI 48842-1300
email: [log in to unmask]
phone: 517-432-6836
fax: 517-432-6861