The contents of the latest issue of: International Journal of E-Services and Mobile Applications (IJESMA) Official Publication of the Information Resources Management Association Volume 5, Issue 1, January - March 2013 Published: Quarterly in Print and Electronically ISSN: 1941-627X EISSN: 1941-6288 Published by IGI Publishing, Hershey-New York, USA www.igi-global.com/ijesma<http://www.igi-global.com/ijesma> Editor-in-Chief: Ada Scupola, Roskilde University, Denmark Guest Editorial Preface Editorial Preface Ada Scupola (Department of Communication, Business and Information Technologies, Roskilde University, Roskilde, Denmark) To view the Guest Editorial Preface please click the link below: http://www.igi-global.com/Files/Ancillary/329a2053-83c5-4b20-859a-9d078b4ab4b8_Pages%20from%201941-627X_5_1_text.pdf PAPER ONE Critical Success Factors for Positive User Experience in Hotel Websites: Applying Herzberg's Two Factor Theory for User Experience Modeling Arunasalam Sambhanthan (Department of Computing, University of Portsmouth, Portsmouth, UK) and Alice Good (Department of Computing, University of Portsmouth, Portsmouth, UK) This research presents the development of a critical success factor matrix for increasing positive user experience of hotel websites based upon user ratings. Firstly, a number of critical success factors for web usability have been identified through the initial literature review. Secondly, hotel websites were surveyed in terms of critical success factors identified through the literature review. Thirdly, Herzberg's motivation theory has been applied to the user rating and the critical success factors were categorized into two areas. Finally, the critical success factor matrix has been developed using the two main sets of data. To obtain a copy of the entire article, click on the link below. http://www.igi-global.com/article/critical-success-factors-positive-user/76889 To read a PDF sample of this article, click on the link below. http://www.igi-global.com/viewtitlesample.aspx?id=76889&ptid=71357 PAPER TWO Adoption of Mobile Commerce: The Impact of End User Satisfaction on System Acceptance Morteza Ghobakhloo (Department of Mechanical and Manufacturing Engineering, Universiti Putra Malaysia, Selangor, Malaysia), Tang S.H. (Department of Mechanical and Manufacturing Engineering, Universiti Putra Malaysia, Selangor, Malaysia) and Norzima Zulkifli (Department of Mechanical and Manufacturing Engineering, Universiti Putra Malaysia, Selangor, Malaysia) Although voluntary individual usage behavior of information system and technology is well studied in the literature, further theoretical development is needed to account for the specific characteristics of the mobile commerce. This study presents an extended technology acceptance and satisfaction model presented by Wixom and Todd (2005) that integrates technology acceptance and technology satisfaction into unified model to investigate what determines user mobile commerce acceptance and usage. The contributions of this paper are to extend and adapt the user satisfaction and technology acceptance model in an empirical study of 503 mobile commerce users, shedding light on the significance and relative importance of specific acceptance and satisfaction factors. This study validates the user satisfaction and technology acceptance model in business to customer mobile commerce context. The implication of this study to both researchers and practitioners is discussed. To obtain a copy of the entire article, click on the link below. http://www.igi-global.com/article/adoption-mobile-commerce/76890 To read a PDF sample of this article, click on the link below. http://www.igi-global.com/viewtitlesample.aspx?id=76890 PAPER THREE E-Mail as an Official Communication Tool in Bahrain: Individual and Public Organization Perspectives Wasan Shaker Awad (Department of Information Systems, College of Information Technology, University of Bahrain, Isa Town, Bahrain) and Ali Hussein Zolait (Department of Information Systems, College of Information Technology, University of Bahrain, Isa Town, Bahrain) This research studies the acceptance of e-mail for communicating official messages among citizens in Bahrain. It also examines the relationships between citizens' age, educational level, gender, occupation, and organization type and e-mail as an official communication channel. A descriptive and quantitative research approach was applied to test hypotheses pertaining to the idea of using e-mail as an official and reliable communication tool. The findings show that e-mail can be used as an official and reliable tool to communicate information between citizens and the government in Bahrain. The findings also show that e-mail will be more widely used when specific security requirements are met. Thus, reliable electronic mail can provide an advanced means of communication and enhance the recently developed e-Government program. This study contributes to existing research by proposing new construct for examining the acceptance of email as an official communication tool. To obtain a copy of the entire article, click on the link below. http://www.igi-global.com/article/mail-official-communication-tool-bahrain/76891 To read a PDF sample of this article, click on the link below. http://www.igi-global.com/viewtitlesample.aspx?id=76891 ***************************************************** For full copies of the above articles, check for this issue of the International Journal of E-Services and Mobile Applications (IJESMA) in your institution's library. This journal is also included in the IGI Global aggregated "InfoSci-Journals" database: http://www.igi-global.com/EResources/InfoSciJournals.aspx. ***************************************************** CALL FOR PAPERS Mission of IJESMA: The International Journal of E-Services and Mobile Applications (IJESMA) promotes and publishes state-of-the art research regarding different issues in the production management, delivery and consumption of e-services, self services, and mobile communication including business-to-business, business-to-consumer, government-to-business, government-to-consumer, and consumer-to-consumer e-services relevant to the interest of professionals, academic educators, researchers, and industry consultants in the field. Coverage of IJESMA: Topics to be discussed in this journal include (but are not limited to) the following: * Adoption and diffusion of e-services * Business models for mobile services * Conceptual foundations and theoretical frameworks of e-services * Differences between services and e-services * E-banking * E-government * E-health * E-learning * E-libraries * E-retailing * E-services and business models * E-services and competences * E-services and entrepreneurship * E-services and human resource management * E-services and innovation * E-services and knowledge management * E-services and SMEs * E-services and strategies * E-services in the building industry * E-services in the financial industry * E-services in virtual worlds * Internet-based companies providing e-services * Issues related to e-services, self service, and mobile applications * IT enabled self-services * Mobile applications * Mobile services * Service science * Telemedicine * Transition from industrial to service and e-service economy * Web-based portals offering different kind of services Subscribe to the RSS Feed for this issue. http://www.igi-global.com/rss/currentissue/feed.aspx?titleid=1114 Subscribe to the RSS Feed for the entire journal. http://www.igi-global.com/rss/journals/feed.aspx?titleid=1114 IGI Global is pleased to offer a special Multi-Year Subscription Loyalty Program. 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All inquiries and submissions should be sent to: Editor-in-Chief: Ada Scupola at [log in to unmask]<mailto:[log in to unmask]> ================================================================== Ada Scupola Associate Professor, MBA, Msc., Ph.D Department of Communication, Business and Information Technologies Hus 44.3 Roskilde University DK-4000 Roskilde, Denmark Tel: + 45 46 74 25 98 Fax: + 45 46 74 30 81 e-mail: [log in to unmask]<mailto:[log in to unmask]> Web site: http://www.ruc.dk/vs/personale/ada/ Editor-In-Chief, International Journal of E-Services and Mobile Applications (http://www.igi-pub.com/journals/details.asp?id=7830) =================================================================== ____ AIB-L is brought to you by the Academy of International Business. For information: http://aib.msu.edu/community/aib-l.asp To post message: [log in to unmask] For assistance: [log in to unmask] AIB-L is a moderated list.