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I have sporadically experienced the “IMAP closed the connection” pop-up for perhaps a couple of months. Outlook 2010/IMAP.
Brian Hoort
College of Agriculture and Natural Resources
Technology Services Helpdesk
Michigan State University
Helpline: (517) 355-3776
http://support.anr.msu.edu
From: Jared Andrews [mailto:[log in to unmask]]
Sent: Monday, April 01, 2013 11:41 AM
To: [log in to unmask]
Subject: [MSUNAG] MSU Mail Server Errors
Many of our faculty and staff are reporting error pop-ups while using Microsoft Outlook 2007 and 2010 for Windows, and 2011 for Mac. The two most common are:
1) The authentication window appears repeatedly although the password is correct
2) This error appears: "Your IMAP server closed the connection. This can occur if you leave the connection idle for too long" ( many users are actually on POP not IMAP)
Over the past month I have opened 2 tickets with ITS and have supplied net ids of some of the affected individuals. Some users stopped having problems, while new ones appeared. Some users have the problem all a few times a day, and others
get the errors every 10 seconds in the afternoon.
I haven't received a clear resolution.
Is anyone else experiencing either of these errors? I can't believe they are caused by configuration problems on the users' computers.
Thanks!
--
Jared R. Andrews
Information Technology Professional
Michigan State University
Communication Arts and Sciences Building
404 Wilson Road, Room 132
East Lansing, MI 48824-1212
Phone: 517-353-7187
E-mail: [log in to unmask]