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I’m assuming this is out of warranty, but it sounds like a hardware problem, and searching the HP forums seems to confirm this isn’t an isolated incident with
this model. The MSU Computer Repair offers printer servicing though. You might check there to see if there to see what they can find.
http://computerrepair.msu.edu/services.php
Jon Galbreath,
MCSE
Systems Administrator
International Studies and Programs
Helpdesk: 517-884-2148
Ph: 517-884-2144
From: l duynslager [mailto:[log in to unmask]]
Sent: Tuesday, April 23, 2013 10:09 AM
To: [log in to unmask]
Subject: [MSUNAG] HP Color Laserjet 3800 DN Printer Printing Black and White all the time
Hi I have a HP Color Laserjet 3800 DN that all of a sudden started to print out in Black and White, for all computers printing to it. Even the printer generated
demo page prints out black and white, which it should be in color.
A cold reset seems to fix the problem for between 2-3 days, then it starts printing monochrome again.
I updated the printer to the latest firmware and like after the cold reset it worked for 2-3 days and that was it, back to printing monochrome.
Does anybody out there know what causes this? I don't want to waste money on a new printer if we can get by with this one for a couple more years.
Lee Duynslager