Yes this happens to people in our office as well when we  IMAP to mail.msu.edu.   Client ( Thunderbird, Outlook 2007/2010, Mac Outlook 2011, and/or iPad) doesn''t seem to matter.  This weekend I noticed it was happening a lot.   Repeatedly being asked to re-enter password.  Super annoying. 

On 4/1/2013 11:53 AM, Tim Heckaman wrote:
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This happens on and off to everyone in our Business. We use Outlook 2010 on Windows 7 Pro in a domain environment. No Exchange, just IMAP to mail.msu.edu.

 

 

From: Jared Andrews [mailto:[log in to unmask]]
Sent: Monday, April 01, 2013 11:41 AM
To: [log in to unmask]
Subject: [MSUNAG] MSU Mail Server Errors

 

Many of our faculty and staff are reporting error pop-ups while using Microsoft Outlook 2007 and 2010 for Windows, and 2011 for Mac. The two most common are:

1) The authentication window appears repeatedly although the password is correct

2) This error appears: "Your IMAP server closed the connection. This can occur if you leave the connection idle for too long" ( many users are actually on POP not IMAP)

Over the past month I have opened 2 tickets with ITS and have supplied net ids of some of the affected individuals. Some users stopped having problems, while new ones appeared. Some users have the problem all a few times a day, and others get the errors every 10 seconds in the afternoon.

I haven't received a clear resolution.

 

Is anyone else experiencing either of these errors? I can't believe they are caused by configuration problems on the users' computers.

Thanks! 


--
Jared R. Andrews

Information Technology Professional
Michigan State University
Communication Arts and Sciences Building
404 Wilson Road, Room 132
East Lansing, MI 48824-1212

Phone: 517-353-7187
E-mail: [log in to unmask]