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No. It doesn't matter -- regardless of where the laptop is and operated, IT SHOULD NOT SELF-DESTRUCT. It should darned well have thermal protection, and shut down when a critical temperature is exceeded. If the fan dies, the laptop should shut itself down. I've seen this a couple times in the last decade or so with non ThinkPad laptops. There are reasons why I am a ThinkPad snob. This is one of them. I've had problems with ThinkPads that have shut down because of faulty sensors that shut them down at inopportune times, but I think that is far better than a laptop roasting itself. --STeve Andre' On 04/15/13 13:57, Jon Galbreath wrote: > > If they're trying to say that this was caused by using the laptop on a > poorly vented surface (bed, couch, cluttered surface, dog hair in the > fan, etc.) that would have altered the airflow going into the machine, > I could see their point I suppose. But given how hot laptops tend to > run these days, I would not be at all surprised that the machine could > have burned itself up if a fan quit for some reason. You could try > playing up a problem with the fan and see if there's anything they > could do. > > *Jon Galbreath, *MCSE > > Systems Administrator > > International Studies and Programs > > Helpdesk: 517-884-2148 > > Ph: 517-884-2144 > > [log in to unmask] <mailto:[log in to unmask]> > > *From:* Bill Park [mailto:[log in to unmask]] > *Sent:* Monday, April 15, 2013 1:51 PM > *To:* [log in to unmask] > *Subject:* Re: [MSUNAG] Dell Problems > > Yes, it melted from the inside out. It does not appear to have > complete care. > > *From:* Nicholas Oas [mailto:[log in to unmask]] > *Sent:* Monday, April 15, 2013 1:43 PM > *To:* 'Bill Park' > *Subject:* RE: [MSUNAG] Dell Problems > > So you're saying that heat was applied to the laptop in a way that > caused it to melt from the inside out? > > NOT the outside in? > > *From:* Bill Park [mailto:[log in to unmask]] > *Sent:* Monday, April 15, 2013 1:36 PM > *To:* [log in to unmask] <mailto:[log in to unmask]> > *Subject:* [MSUNAG] Dell Problems > > Has anyone ever had any trouble getting Dell to honor warranties? > I've got a user who has an Inspiron N5110 that was brought to me > because it wouldn't boot. Upon inspection I noticed on the bottom of > the laptop on the plastic piece that covers the RAM slots appeared to > be somewhat melted. I removed the plastic piece covering the RAM bays > and noticed even further evidence of burning/melting on the inside of > the laptop (it's worse on the inside). I also noticed that some of > the metal clips that help hold the plastic cover piece in place were > burnt and/or falling off. The laptop works with one of the 4GB memory > modules removed but it appears one of the slots was damaged. I'm > guessing one of the metal clips fell off as a result of the > overheating and melting the plastic that holds the clips on and > shorted something out. It seems pretty clear that the melting/burning > originated on the inside of the laptop... She has "Next Business Day > Support" on this thing until 7/20/2014 so I advised her to just send > the laptop into Dell. Dell returned the laptop and said the damage > was "induced" and that we needed to contact the "out of warranty" > repair department. I'm not sure how this could be "induced" but > regardless it seems Dell isn't prepared to honor the warranty and > cover this. > > Has anyone had any similar problems with Dell and found a way to get > them to actually do something about it? I have pictures if anyone is > interested... >