We have a variety deployed over here. For helpdesk, we're currently piloting Zendesk--it doesn't do everything but it makes for a very clean and accessible helpdesk. Remote support is done mostly through Bomgar, but we also have support for remote assistance through our management software. Speaking of which, we use Kaseya for management on all our workstations--the Kaseya system has an agent on each machine which reports patch status, installed software, users, etc, and lets us push policies and procedures (installations, patches, etc) and does asset management. We also have Op5 Monitor installed, which handles emergency notification and status--that's a closed-source fork of Nagios.
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Jack Kramer
Manager of Information Technology
Communications and Brand Strategy
Michigan State University
w: 517-884-1231 / c: 248-635-4955
On Feb 25, 2013, at 10:34 AM, Shaun Leininger <[log in to unmask]<mailto:[log in to unmask]>> wrote:
I’m interested in adding some services (Helpdesk, Remote Support, Patch Deployment, Asset Management) to my department, and would love to hear what’s working for other groups.
What are you using? Do you like it? Did you do get the license terms approved or negotiated? Any security issues you had to solve? Did you negotiate any special educational pricing?
For example, these are the services I’m investigating:
Helpdesk: Zendesk, Spiceworks
Remote Support: LogMeIn, TeamViewer, ScreenConnect
Patch Deployment: WSUS, NinitePro
Asset Management: Spiceworks
Any thoughts?
Shaun Leininger
Information Technology Professional
Department of Anthropology
517-884-0388
