Spiceworks here. I can’t say how great it is. We use it for our help desk,
keeping track of toner levels, devices coming and going on the network,
asset management, remote support, and a TON of other features. Like Oscar
if you would like to see it let me know. It’s really a great product.
From: Oscar Castaneda [mailto:[log in to unmask]]
Sent: Monday, February 25, 2013 10:56 AM
To: [log in to unmask]
Subject: Re: [MSUNAG] What Works? (Helpdesk, Patching, Remote Support)
I use Spiceworks. I really like it. And it is free.
If you ever want to see it at work, stop by and I will happy to sow it to
you.
oscar
On 2/25/2013 10:34 AM, Shaun Leininger wrote:
I’m interested in adding some services (Helpdesk, Remote Support, Patch
Deployment, Asset Management) to my department, and would love to hear
what’s working for other groups.
What are you using? Do you like it? Did you do get the license terms
approved or negotiated? Any security issues you had to solve? Did you
negotiate any special educational pricing?
For example, these are the services I’m investigating:
Helpdesk: Zendesk, Spiceworks
Remote Support: LogMeIn, TeamViewer, ScreenConnect
Patch Deployment: WSUS, NinitePro
Asset Management: Spiceworks
Any thoughts?
Shaun Leininger
Information Technology Professional
Department of Anthropology
517-884-0388
--
Oscar Castañeda
Remote Sensing & GIS
Michigan State University
