Robert,

How have you handled the license agreement side of things?

The official line I’m getting is that you have to either run things like this through purchasing/legal, or take personal responsibility for any issues that might come up. Any thoughts?

Here at Radiology we used LogMeIn for a while but switched to TeamViewer as of last year.  We like TeamViewer from both a cost and functional and have nothing bad to say about it. 

I’m interested in adding some services (Helpdesk, Remote Support, Patch Deployment, Asset Management) to my department, and would love to hear what’s working for other groups.

What are you using? Do you like it? Did you do get the license terms approved or negotiated? Any security issues you had to solve? Did you negotiate any special educational pricing?

For example, these are the services I’m investigating:

                Helpdesk: Zendesk, Spiceworks

                Remote Support: LogMeIn, TeamViewer, ScreenConnect

                Patch Deployment: WSUS, NinitePro

                Asset Management: Spiceworks

Any thoughts?

Shaun Leininger
Information Technology Professional
Department of Anthropology
517-884-0388