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I'm interested in adding some services (Helpdesk, Remote Support, Patch
Deployment, Asset Management) to my department, and would love to hear
what's working for other groups. 

 

What are you using? Do you like it? Did you do get the license terms
approved or negotiated? Any security issues you had to solve? Did you
negotiate any special educational pricing?

 

For example, these are the services I'm investigating:

                Helpdesk: Zendesk, Spiceworks

                Remote Support: LogMeIn, TeamViewer, ScreenConnect

                Patch Deployment: WSUS, NinitePro

                Asset Management: Spiceworks

 

Any thoughts?

 

Shaun Leininger 
Information Technology Professional
Department of Anthropology
517-884-0388