Interesting! Isn't the recommendation to turn compatability mode ON in the latest versions of IE to get IE to work with EBS? Or, can you say Sisyphus.
bob
Quoting Gary Schrock <[log in to unmask]>:
> Matthew's solution here indeed has fixed the problem (and I was able
> to go on another machine and turn on the compatibility mode and
> reproduce the problem on the other machine). I'm guessing my faculty
> member had managed to hit the little icon next to the address that
> toggles the compatability mode on and off accidentally.
>
> Thanks,
> Gary
>
> On Tue, Nov 20, 2012 at 1:12 PM, Matthew <[log in to unmask]> wrote:
>> It's a problem with compatibility mode in IE, it has to be off. Next
>> to the address bar there is an icon that looks like a broken piece of
>> paper, this toggles it on and off. You won't have issues with other
>> browsers.
>>
>> On Tue, Nov 20, 2012 at 12:57 PM, Gary Schrock <[log in to unmask]> wrote:
>>> Ok, I've got a faculty member here that's been having some issues on
>>> msu's web mail, although I suspect it's not really specific to that.
>>> Pretty new computer, and the settings in IE are as far as I can tell
>>> the default.
>>>
>>> Basically, she's getting bumped back to the login screen on
>>> mail.msu.edu pretty frequently (as in, far too frequently to be an
>>> inactivity timeout). It's not completely consistent on how it
>>> happens, but often bringing up either the address book, or messing
>>> with an attachment to a new email will cause it to happen. I was able
>>> to get it to fail pretty consistently (but still not every time) if I
>>> did a new message, put in a to address, go to the attachment section,
>>> browse for a file and select it, then hit the update button on the
>>> right. I'd say about 7 or 8 times out of 10 that would bounce me back
>>> to the login screen (and it'll do it in my account too, not just
>>> hers).
>>>
>>> Once we even got a message saying that the system didn't trust that we
>>> were who we said we were.
>>>
>>> To me, obviously it seems like IE is losing some sort of session
>>> variable, but like I said, it looks like IE is running with default
>>> settings. And it's kinda of weird to me that it only seems to fail
>>> about 7 or 8 times out of 10 when doing exactly the same thing.
>>> Haven't had a chance to try it with another browser since it's the
>>> only one she had installed, so I'll give that a try when I next get a
>>> chance.
>>>
>>> Just kind of odd to me.
>>>
>>> Gary
>>
>>
>>
>> --
>> Matthew Gregory
>> Network Engineering
>> IT Services
>> Michigan State University
>> 450 Auditorium Rd., CC 305
>> East Lansing, MI 48824
>> 517.432.7267
>