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Interesting! Isn't the recommendation to turn compatability mode ON in the latest versions of IE to get IE to work with EBS? Or, can you say Sisyphus. bob Quoting Gary Schrock <[log in to unmask]>: > Matthew's solution here indeed has fixed the problem (and I was able > to go on another machine and turn on the compatibility mode and > reproduce the problem on the other machine). I'm guessing my faculty > member had managed to hit the little icon next to the address that > toggles the compatability mode on and off accidentally. > > Thanks, > Gary > > On Tue, Nov 20, 2012 at 1:12 PM, Matthew <[log in to unmask]> wrote: >> It's a problem with compatibility mode in IE, it has to be off. Next >> to the address bar there is an icon that looks like a broken piece of >> paper, this toggles it on and off. You won't have issues with other >> browsers. >> >> On Tue, Nov 20, 2012 at 12:57 PM, Gary Schrock <[log in to unmask]> wrote: >>> Ok, I've got a faculty member here that's been having some issues on >>> msu's web mail, although I suspect it's not really specific to that. >>> Pretty new computer, and the settings in IE are as far as I can tell >>> the default. >>> >>> Basically, she's getting bumped back to the login screen on >>> mail.msu.edu pretty frequently (as in, far too frequently to be an >>> inactivity timeout). It's not completely consistent on how it >>> happens, but often bringing up either the address book, or messing >>> with an attachment to a new email will cause it to happen. I was able >>> to get it to fail pretty consistently (but still not every time) if I >>> did a new message, put in a to address, go to the attachment section, >>> browse for a file and select it, then hit the update button on the >>> right. I'd say about 7 or 8 times out of 10 that would bounce me back >>> to the login screen (and it'll do it in my account too, not just >>> hers). >>> >>> Once we even got a message saying that the system didn't trust that we >>> were who we said we were. >>> >>> To me, obviously it seems like IE is losing some sort of session >>> variable, but like I said, it looks like IE is running with default >>> settings. And it's kinda of weird to me that it only seems to fail >>> about 7 or 8 times out of 10 when doing exactly the same thing. >>> Haven't had a chance to try it with another browser since it's the >>> only one she had installed, so I'll give that a try when I next get a >>> chance. >>> >>> Just kind of odd to me. >>> >>> Gary >> >> >> >> -- >> Matthew Gregory >> Network Engineering >> IT Services >> Michigan State University >> 450 Auditorium Rd., CC 305 >> East Lansing, MI 48824 >> 517.432.7267 >