 |
 |
-----Original Message----- From: Burge, Annette Sent: Tuesday, October 30, 2012 2:11 PM To: Smith, Scott Subject: RE: [MSUNAG] A new EBS related problem My email gets rejected when I send to the naglist - can you send this on? There is also a situation when a user has Acrobat Pro and Reader installed. Pro needs to be installed first then Reader. It is also unclear which EBS viewer the user is referring to - is it an HR document or a finance document? -----Original Message----- From: Scott Smith [mailto:[log in to unmask]] Sent: Tuesday, October 30, 2012 11:49 AM To: [log in to unmask] Subject: Re: [MSUNAG] A new EBS related problem Maybe it's Acrobat reader? - Scott -----Original Message----- From: STeve Andre' [mailto:[log in to unmask]] Sent: Sunday, October 28, 2012 7:58 PM To: [log in to unmask] Subject: [MSUNAG] A new EBS related problem Hopefully, I am writing this reasonably--a head cold has me at the moment-- I have a report from a user where the 'document viewer' in EBS does not work. This happened suddenly late last week. She says that when using it she gets a blue screen, and that's it. I'm pretty sure that this is in IE. Is this a common problem? Easy fixes? This is on a fully patched Win7 machine. Thanks all! You are undoubtedly smarter than I at the moment... --STeve Andre'