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Rich, I emailed you off-list, but in all honesty, these types of questions don't really belong on the NAG list. Your contract with AT&T Wireless really has no effect or impact with anything MSU. You should call 611 to talk to their customer service, or you can stop by the AT&T store in Meridian Mall or on the north side of Frandor to talk to their reps. For those on campus who need to reach a cooling center, or need any other assistance finding similar services, you are more than welcome to call the campus operators by dialing 0, or 355-1855. Of course, for emergencies you should call 911 or the campus police office at 355-2221. -Nick Kwiatkowski MSU Telecom Systems From: Richard Wiggins [mailto:[log in to unmask]] Sent: Saturday, July 14, 2012 10:29 AM To: Kwiatkowski, Nicholas Cc: [log in to unmask] Subject: 211 service fail Nick, Hi. I'm a retired MSU employee now living in the Holt area. Local news media advises that people who need cooling centers should call 211. On my AT&T phone, 211 does not work. 611 yields a useless phone tree. AT&T, it seems, has a phone tower problem in the Holt area, and, from this report, it seems, perhaps the same or another issue on north MSU campus. I am astonished to learn that a public service failure for 211 is tower by tower, but it seems this is the case. The 211 issue is important because we will hit degrees in the 90s according to predictions this week, and cooling centers will be opened, and local news and weather sources will advise people to call 211 to find cooling centers. If 211 does not work, this is bad. If you have contacts with AT&T please advise them that it is a problem for media to advise people to call 211 when it does not work. Thanks, /rich On Fri, Jul 13, 2012 at 4:51 PM, Kwiatkowski, Nicholas <[log in to unmask]<mailto:[log in to unmask]>> wrote: Pat, AT&T hasn't notified us of any outstanding issues that they have in our area (they don't always do). I would suggest that you call 611 on your phone and let them know about the issue -- there may be one, and they just don't know about it yet. -Nick -----Original Message----- From: Patrick Bills [mailto:[log in to unmask]<mailto:[log in to unmask]>] Sent: Friday, July 13, 2012 4:43 PM To: [log in to unmask]<mailto:[log in to unmask]> Subject: [MSUNAG] poor AT&T service on N. Campus? I hate to post a phone signal question on this list, but Nick often posts such great answers I thought I'd give it a try. Over the past couple days AT&T service has been terrible when it used to be ok. Before I call AT&T, I wondered if anyone else on North Campus uses them and what the experience has been (I'm in Natural Science 3rd floor) . I now frequently dropped calls, failed calls, etc. The bars on my phone fluctuate up and down. Typically I get good enough reception I never use my land line. It could be me - interference in my office or something up with my handset (iPhone 4s). but I haven't changed anything (updates etc) that I know of. We all know that iPhones can be flaky in this department. Thanks for any insights. Pat Bills ~~~~~~~~~~~~~~~~~~~~~~~ Patrick Bills * [log in to unmask]<mailto:[log in to unmask]> 517-353-8649<tel:517-353-8649> MSU Zoology & Mara Hyena Project http://www.zoology.msu.edu http://hyenas.zoology.msu.edu