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I just wanted to add a couple of notes regarding this issue. First, Charlie's email gives accurate information for students who need to reset a NetID password, they must acquire their APID and PAN from the Registrar's Office if they do not have those numbers. That information does not apply, however, to non-student NetIDs. Second, the delay in the use of a PIN that Jon noted only affects NetIDs that are manually created (such as departmental NetIDs) on the day of their creation. NetID records need to be uploaded in the nightly jobs before the PIN can be used to activate the account. Third, on the PIN Request form it is possible to choose to pickup a PIN Letter or have it faxed or mailed and the PIN letters are processed daily. In emergency situations where access to an account is critical and a PIN Letter is required quickly, you can contact the Help Desk at 432-6200 and have them inquire as to whether or not your PIN letter can be expedited for pickup or fax. PINs are expedited whenever possible but the ability to do so is obviously dependent on many factors regarding the current volume of work in the ID Office. Lisa Berg On 7/6/2012 9:32 AM, Jon Galbreath wrote: > Keep in mind that sometimes it takes until the next batch cycle for that PIN/PAN to become active in the system, but that might be just for new account activations. > > Jon Galbreath, MCSE > Systems Administrator > International Studies and Programs > Helpdesk: 517-884-2148 > Ph: 517-884-2144 > [log in to unmask] > > -----Original Message----- > From: R Houang [mailto:[log in to unmask]] > Sent: Friday, July 06, 2012 9:30 AM > To: [log in to unmask] > Subject: Re: [MSUNAG] NetID password changes > > I feel your frustration. It happened to me several times over the years. However, in defense of the "Identity Management"(?) office located in the International Center, I discovered a lesser known fact. > If you walk in (if they are open), you can get a new pin on the spot. > Be sure to bring you MSU idcard. I hope this help. > > r. > > On 7/6/2012 6:02 AM, Kim Geiger wrote: >> Okay, you're going to be subjected to a little rant. >> >> Working on a password issue with University Advancement's help desk, I >> inadvertently changed my NetID password. Now I'm dead in the water - >> can't order from the C Store, can't put in for vacation days, can't do >> any of my work that involves a NetID. >> >> That's not my beef; I'm the one who wasn't paying attention and forgot >> the password. It's the password *change* process that has me agitated. >> I need some PIN that I have never used and don't know so I have to ask >> for it and WAIT FOR A PIECE OF PAPER to come to me in the mail before >> I can request a password change. >> >> I certainly understand the need for security around NetIDs, but this >> is ridiculous. I'm quite sure I'll still be waiting next week. It's >> all very 20th century. >> >> Okay, rant over. I'll order supplies from somewhere else, because I >> can't wait to do that. >> -- NetID Administrator ATS ID Office 170 International Center Michigan State University 517-432-7368