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Meh, I'm overall very happy with Dell's hardware. Sure, I've occasionally gotten a dud machine, but generally it's not a problem, and frankly their service makes up for any hardware failure. If I call before 5PM, I have parts or a tech the next day. With their optional 5yr warranty (my new default, along with accidental damage coverage), they're pretty tough to beat. Jon Galbreath, MCSE Systems Administrator International Studies and Programs Helpdesk: 517-884-2148 Ph: 517-884-2144 [log in to unmask]<mailto:[log in to unmask]> From: Troy Murray [mailto:[log in to unmask]] Sent: Thursday, May 03, 2012 2:08 PM To: [log in to unmask] Subject: Re: [MSUNAG] Dell Central Team Mailbox and Dell Point Of Contact for Quotes Besides Dell hardware, which seems to be having some problems based on these comments, what other hardware are people using on campus and having good experiences with? HP? Lenovo? Sun? Apple? Toshiba? -- Troy Murray Michigan State University College of Medicine Life Science 1355 Bogue St, B-136D East Lansing, MI 48824 E: [log in to unmask]<mailto:[log in to unmask]> P: 517-432-2760 F: 517-355-7254 RedHat 5 Certified Technician RedHat 5 Certified Systems Administrator HL7 V2.6/2.5 Certified Control Specialist On May 3, 2012, at 1:41 PM, Shaun Leininger wrote: Hang in there, Gary. I was in the same boat. My order was canceled without notice, then the model discontinued. New quote/order, then it was sent to Munising, then the re-order on that could not be sent due to accounting problems on their end. I'd really like a better option to order from HP/Acer. After the order arrived, it had a faulty Bluetooth module, which requires a motherboard replacement. Still corresponding for three weeks to receive the part (I'm not sending the whole machine back, it took 3 months to arrive). Shaun Leininger Department of Anthropology -----Original Message----- From: Gary Schrock [mailto:[log in to unmask]]<mailto:[mailto:[log in to unmask]]> Sent: Thursday, May 03, 2012 12:10 PM To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [MSUNAG] Dell Central Team Mailbox and Dell Point Of Contact for Quotes And then you have to hope that it gets sent to the right place. I had two orders that were sent off to Hickory Corners instead of here. 2 months after we placed those orders we're still working on trying to get one of those. On Thu, May 3, 2012 at 12:05 PM, Al Puzzuoli <[log in to unmask]<mailto:[log in to unmask]>> wrote: You've got to wonder what's going on over there. It's gotten to the point where the hardest part about getting a quote is actually figuring out how to contact them in the first place. Not exactly good for business . --Al From: l duynslager [mailto:[log in to unmask]]<mailto:[mailto:[log in to unmask]]> Sent: Thursday, May 03, 2012 11:23 AM To: [log in to unmask]<mailto:[log in to unmask]> Subject: [MSUNAG] FW: Dell Central Team Mailbox and Dell Point Of Contact for Quotes According to Dell the Central Team Mailbox is not being utilized any more and they request that you send requests for quotes to: Guy Youngblood Public Sales - Central Team [log in to unmask]<mailto:[log in to unmask]> Direct - 512-513-8919 Toll Free- 800-274-7799 x5138919 Fax- 512-283-4721 Hope this Helps, Lee D. Hi Lee, Here is the quote you needed. We have discontinued using the central team box and I am now handling the MSU account. You can just start sending things directly to me. Thanks, Guy Youngblood Public Sales - Central Team [log in to unmask]<mailto:[log in to unmask]> Direct - 512-513-8919 Toll Free- 800-274-7799 x5138919 Fax- 512-283-4721 Lee Duynslager LD Information Technology Department of Plant Pathology 578 Wilson Rd., Rm 207 Center for Integrated Plant Systems East Lansing, MI 48823-1311 432-5296 -- Troy Murray Michigan State University College of Medicine Life Science 1355 Bogue St, B-136D East Lansing, MI 48824 E: [log in to unmask]<mailto:[log in to unmask]> P: 517-432-2760 F: 517-355-7254 RedHat 5 Certified Technician RedHat 5 Certified Systems Administrator HL7 V2.6/2.5 Certified Control Specialist