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Steve, I've had luck deleting the user's Word DATA registry key; see: http://support.microsoft.com/kb/921541 Delete the Word Data registry key Most of the frequently used options in Word are stored in the Word Data registry key. A common troubleshooting step is to delete the Word Data registry key. The next time that you start Word, Word rebuilds the Word Data registry key by using the default settings. Note When you delete the Word Data registry key, Word resets several options to their default settings. One such option is the "most recently used file" list on the File menu. Additionally, Word resets many settings that you customize in the Options dialog box. To delete the Word Data registry key, follow these steps: 1. Exit all Office programs. 2. Click Start, click Run, type regedit, and then click OK. 3. Locate the following registry subkey, as appropriate for the version of Word that you are running: o Word 2002: HKEY_CURRENT_USER\Software\Microsoft \Office\10.0\Word\Data o Word 2003: HKEY_CURRENT_USER\Software\Microsoft\ Office\11.0\Word\Data o Word 2007: HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Data o Word 2010: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data 4. Click Data, and then click Export on the File menu. 5. Name the file Wddata.reg, and then save the file to the desktop. 6. Click Delete on the Edit menu, and then click Yes. 7. Exit Registry Editor. 8. Start Word. If Word starts and works correctly, you have resolved the problem. The problem was a damaged Word Data registry key. You may have to change several settings to restore your favorite options in Word. Thomas P. Carter, Ph.D. Department of Chemistry Michigan State University East Lansing, MI 48824-1322 -----Original Message----- From: STeve Andre' [mailto:[log in to unmask]] Sent: Wednesday, July 06, 2011 1:44 PM To: [log in to unmask] Subject: [MSUNAG] Office 2010 Word problem OK, I'm throwing this out in the hope that someone else has seen this. I have a user who wanted Office 2010 so I uninstalled the previous and put 2010 on. Everything was great, except Word -- you can't save a file. It just locks up. My user reported that it got worse, but I didn't investigate that as I wanted to get Office working again. I tried everything I could think of and nothing worked. Every time I'd come up with an Office install where everything but Word was fine. In looking online I saw all sorts of fixes, none of which worked for me. Finally, I scrubbed the machine and rebuilt, applied Office 2010 and everything, including Word was fine! ....Until today. After just over a week of it working, Word has gone back to the previous failure mode. The saving grace for me is that I installed LibreOffice so he could get work done. If anyone has met this and defeated it, I'd love to hear about it. Thanks, STeve Andre'