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Laurence: I think this is an EXCELLENT idea. The only basis for user feedback that the EBS team has, that I know of, is the help desk. And we know the only thing you get out of a help desk is the list of problems users have had. Nothing constructive or helpful in determining what's working well for the users and what's not working well. Has anyone thought about putting together a periodic survey, even, to send to EBS users in different functions to get some feedback? Is there a process for users to give their feedback on the actual end user experience? I know, from experience as a developer, that there are TONS of problems developers will never catch on their own, because they don't use all functions of the system they're developing every day. For the most part, my users are getting through it ok. It's only when an automatic update of Adobe, Windows or IE breaks something that we really go nutz over here. -dak ******************** * dak aldrich * network admin * college of music, msu * [log in to unmask] * 517.432.5045 * comit.music.msu.edu ________________________________________ From: Laurence Bates [[log in to unmask]] Sent: Thursday, July 07, 2011 09:18 AM To: [log in to unmask] Subject: Re: [MSUNAG] EBS HR Module, SAP GUI and Adobe Acrobat Actually this could be a very useful dialog if it results in the recognition that there is a need for some form of formal representation from users of the EBS system. Currently we have a group of presumably hard working EBS developers grappling with a complex set of technologies and an equally hard working group of rather frustrated EBS users, but no formal representation from the user side that could consolidate that frustration and use it to positively shape the EBS experience. MSU has an Administrative Data Users Community (ADUC)<http://forums.msu.edu/forumdisplay.php?f=33> but I suspect that a more focused, proactive representation may be more useful in the short term. Suggestions? Laurence Bates ________________________________ From: Richard Wiggins [mailto:[log in to unmask]] Sent: Wednesday, July 06, 2011 6:11 PM To: [log in to unmask] Subject: Re: [MSUNAG] EBS HR Module, SAP GUI and Adobe Acrobat Sir, you are dealing with an entity known as the Internet, or the Web. The proprietary soup you live in is your own world. There is a world of standards in which you choose not to reside. You, and your masters, and MSU administrators, must live in what you have wrought. On Wed, Jul 6, 2011 at 3:02 PM, Scott Smith <[log in to unmask]<mailto:[log in to unmask]>> wrote: OK folks, enough is enough. We are dealing with a MAMMOTH corporate entity known as SAP, which has a software product that is incredibly complex. Any one of you who thinks that such a MAMMOTH corporate entity is going to expend huge amounts of time and money trying to be compatible with every release of every browser and browser add-on that exists on the day after the next point rev is released really needs to take the next shuttle back to reality. It ain’t gonna happen, despite all of the bitching and moaning happening here on the NAG list. We are professionals, and professionals deal with the reality that is before them. Today that reality is IE8, Firefox 3.x, and Adobe Reader 9. If you would like to change that reality, I suggest you direct your communiques to the 4th Floor of the Administration Building, and give them your ideas on how to change things. Who knows? They might go for it! Then you would be a hero to all the longsuffering users at all levels who have to deal with this thing called EBS. I am no apologist for SAP, EBS, AIS, Microsoft, Mozilla, or Adobe. I’m just a lowly AP12 trying to get his work done with the tools that are available to me. I don’t like the restrictions any more than you do, but come on folks – get a grip! This is our reality for the foreseeable future. If you don’t like it, well, I guess you have a choice to make. (Asbestos undergarments cinched up and ready for flames. Personal insults cheerfully ignored) - Scott From: Richard Wiggins [mailto:[log in to unmask]<mailto:[log in to unmask]>] Sent: Wednesday, July 06, 2011 2:34 PM To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [MSUNAG] EBS HR Module, SAP GUI and Adobe Acrobat Official Web sites should adhere to Web standards. Specifically, in the year 2011, if a content provider claims that the content they serve needs to adhere to a browser, such as IE8 instead of IE9, that content provider is incompetent. Their content needs to adhere to HTML 5. Any such content provider needs to be relieved of duty, and their managers and administrators as well. /rich On Wed, Jul 6, 2011 at 1:18 PM, STeve Andre' <[log in to unmask]<mailto:[log in to unmask]>> wrote: The 4G requirement is just not correct for XP, since only 3G is usable there. As for Acrobat, there might be some difference between 10.0, the intermediate version and 10.1. A friend found an interesting rendering problem that was resolved in the latest version which was in the first 10 version. Maybe this is the problem? Has anyone used Foxit with EBS? --STeve Andre' On 07/06/11 10:36, Aldrich, Dak wrote: Ok. Now this is getting frakking ridiculous. We had problems about 3 weeks ago and we called the EBS helpdesk. We called because it was taking 5 and 8 minutes to get any kind of faculty appointment approved in the system. We were told that users HAD to have the LATEST version of Adobe... Correct me if I'm wrong... ISN'T ACROBAT X THE LATEST VERSION?... AND they had to have 4 gigs of memory. (Yes, that's exactly what I was told. And like a dip, I didn't get a name of the agent we spoke to.) So, what is it? Is Acrobat X the problem? Or is it not? I really wish we could get consistent answers between the web site, helpdesk, and everyone else that's throwing answers around out there. My problem right now is that ALL users, except for one, are having the same problem. It's taking 5 to 8 minutes to process an approval for a faculty appointment. That means nothing to me, but the users that do it here say that's unacceptable. Only one machine is able to process them in any acceptable amount of time. All machines have either XP Pro SP3 or Windows 7 SP1, IE 8, Acrobat Reader X and SAP. The only two differences between these machines are the OS and that some have 2 gigs memory, others have 4 gigs. Otherwise, they all have the same version of IE, SAP and Acrobat Reader. Any assistance would be greatly appreciated. -dak -----Original Message----- From: Kim Geiger [mailto:[log in to unmask]<mailto:[log in to unmask]>] Sent: Tuesday, July 05, 2011 4:11 PM To: [log in to unmask]<mailto:[log in to unmask]> Subject: Re: [MSUNAG] EBS HR Module, SAP GUI and Adobe Acrobat On 7/5/2011 at 4:02 PM, Lee Duynslager<[log in to unmask]<mailto:[log in to unmask]>> wrote: Hey has anybody else out there had problems with any of the PDF forms Used with the SAP GUI in the HR module in EBS, after the latest updates to Windows? What did you do to resolve the problems? You know you can't have Acrobat X installed, right? -- Kim Geiger Information Technologist Broadcasting Services Michigan State University 517-432-3120 x 429<tel:517-432-3120%20x%20429> ------------------------------------------------------- This message is only for the intended recipient(s). If you are not the named recipient you should not read, distribute or copy this email. 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