Hmmm.

64 or 32 bit IE?  I don’t think 64-bit works.  Beyond that I’m stumped.

- Scott

From: l duynslager [mailto:[log in to unmask]]
Sent: Tuesday, March 29, 2011 8:28 AM
To: Scott Smith
Subject: Re: [MSUNAG] Acrobat Problem with EBSP

Hey Scott:

I deinstalled X and installed 9 and then all the patches as instructed by EBS support.  

That didn’t fix the problem for me.   I even got adobe support on the phone and had them take a look at it.   They spent two hours deleting the directories, reinstalling.  It can open a PDF form in the browser just fine, but when you try to open the PDF forms from the EBS system.  That’s when the hang ups start.   

Adobe Support told me the problem is with IE or the EBS system.  

LD

---

From: Scott Smith <[log in to unmask]">[log in to unmask]>
Reply-To: Scott Smith <[log in to unmask]">[log in to unmask]>
Date: Mon, 28 Mar 2011 15:36:57 -0400
To: <[log in to unmask]">[log in to unmask]>
Subject: Re: [MSUNAG] Acrobat Problem with EBSP

This was happening to me on my home machine trying to get paycheck “stubs” out of EBS.  I backrev’ed to Reader 9.


- Scott


From: l duynslager [mailto:[log in to unmask]]
Sent: Monday, March 28, 2011 2:13 PM
To: [log in to unmask]">[log in to unmask]
Subject: [MSUNAG] Acrobat Problem with EBSP

Hi is anybody out there having problems with Windows 7  64 Bit, ACROBAT X  and EBS?

A problem has manifested again, where the PDF forms in EBSP take a long time to load, resize and when you check and send and send it can take up to a minute and a half.     The user gets a message about a script, if the script continues to run it may slow down your computer, do you want to cancel the script.

This problem came back after installing the security update to ACROBAT X.    

This is what I’ve tried:   1.   Deinstalling acrobat and reinstalling.
                                           2.  Renaming the acrobat directories under the users profile and deinstalling / installing again did not fix the problem.

What worked in the past was copying the users my documents,  favorites  ect.   Deleting the profile, recreating the profile and moving the documents and favorites back over and resetting up an exchange account on Outlook.  

I am not going to go through setting up a new profile for the user every time a security update is available for ACROBAT.

Has anybody else out there seen this problem and what have you done to fix it?

Thanks,


Lee Duynslager