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Hi, I've worked with Sergio recently, it seems that he handles technical questions about system configuration in orders as well as routine quoting. I'm not sure if he is (or ever was), "account manager". Dell has instituted a single email contact that should be appropriate for most requests [log in to unmask] -Tom On 3/25/11 11:23 AM, Oscar Castaneda wrote: > Last year I worked a few times with Sergio Gutierrez from Dell when I > had to get quotes, place orders, etc. > Is he still the Dell account manager for MSU? >