Here's the name and email of Dell's outside Sales Rep. He covers 3 schools and MSU is his biggest account.
He's interested in talking with anyone that has a problem with parts and warranty.
Nancy Vanderwest
Contract Administrator
MSU Purchasing Det
PH 517-432-7255
FX 517-432-3455
>>> Kim Geiger <
[log in to unmask]> 2/14/2011 2:24 PM >>>
>>> On 2/14/2011 at 11:35 AM, "Aldrich, Dak" <
[log in to unmask]> wrote:
> I have a Dell Optiplex 320. It is 6 months out of warranty. Dell ONLY has
> this part available for warranty support. Which means, I can get the
> motherboard, but they won't send it to me. I have to pay a technician to
> come replace it. HOW REDICULOUS IS THAT? Not to mention it well over
> doubles the cost of the repair.
>
> Does anyone have an old one that I could buy off of them? Or know of any
> place I might be able to get these types of parts without being bent over?
> Oh, by the way... the problem is... duh duh duuuuuh. 2 bulging and one
> exploded capacitor. Am I the only one that thinks that should be an
> automatic warranty extension these days?
>
> Thanks for any resources anyone might have.
I might have a 320. I will check my stash if I get a minute this afternoon.
--
Kim Geiger
Information Technologist
Broadcasting Services
Michigan State University
517-432-3120 x 429