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Thank you for this, Nancy. Interestingly, over on the windows-hied mailing list, there is a person who has asked about alternatives to Dell, as they've been slipping up for them, as well. --STeve Andre' On 02/14/11 14:28, Nancy Vanderwest wrote: > Here's the name and email of Dell's outside Sales Rep. He covers 3 > schools and MSU is his biggest account. > He's interested in talking with anyone that has a problem with parts > and warranty. > Patrick Hug > [log in to unmask] <mailto:[log in to unmask]> > NV > Nancy Vanderwest > Contract Administrator > MSU Purchasing Det > PH 517-432-7255 > FX 517-432-3455 > [log in to unmask] <mailto:[log in to unmask]> > > > >>> Kim Geiger <[log in to unmask]> 2/14/2011 2:24 PM >>> > >>> On 2/14/2011 at 11:35 AM, "Aldrich, Dak" <[log in to unmask]> wrote: > > I have a Dell Optiplex 320. It is 6 months out of warranty. Dell > ONLY has > > this part available for warranty support. Which means, I can get the > > motherboard, but they won't send it to me. I have to pay a > technician to > > come replace it. HOW REDICULOUS IS THAT? Not to mention it well over > > doubles the cost of the repair. > > > > Does anyone have an old one that I could buy off of them? Or know > of any > > place I might be able to get these types of parts without being bent > over? > > Oh, by the way... the problem is... duh duh duuuuuh. 2 bulging and > one > > exploded capacitor. Am I the only one that thinks that should be an > > automatic warranty extension these days? > > > > Thanks for any resources anyone might have. > > I might have a 320. I will check my stash if I get a minute this > afternoon. > > -- > Kim Geiger > Information Technologist > Broadcasting Services > Michigan State University > 517-432-3120 x 429