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On 2/11/11 9:53 AM, Al Puzzuoli wrote: > Hello, > Last night, there was planned network maintenance occurring in Bessey hall which resulted in from what I can tell, a bit over an hours' worth of downtime, starting at around 8:00 PM. > I was made aware of the impending downtime only by a pure stroke of luck. At around 4:00 yesterday afternoon, a technician came to work in a phone closet that happens to be a few feet away from my office. I asked him what he was doing, and he informed me of the maintenance. I was able to issue a last minute, end of the day email, warning my staff. > Luckily, there was nothing critical going on after hours in our department, but things could have been much worse. > Also, if I had been sitting at home uninformed last evening, and my servers suddenly became unavailable, my first reaction would have been to catch the next bus back to campus to figure out just what was going on. > I wonder what we can do in the future to insure better communication with departmental IT staff when these situations occur? > Thanks, > > > Al Puzzuoli > Information Technologist > Resource Center for Persons with Disabilities 517-884-1915 120 Bessey Hall East Lansing, MI 48824-1033 http://www.rcpd.msu.edu > Al, Checking on our Service Status postings, I found that notice corresponding to this was posted there on Feb 8 just before 3:00 p.m.. See http://servicestatus.msu.edu/status_history.php?id=5385. The posting doesn't contain a lot of detail, but it was timely since it occurred over 48 hours before the event. -- Leo Sell ATS Help Desk http://help.msu.edu 517-432-6200