The journal Operations Management Research (OMR) is sponsoring a special
issue on "national culture and service operations".  The call for papers
is attached.  Deadline for submissions is December 31, 2011.

Despite the importance of the service sector in the world economy, and the
increasing internationalization of services, research involving the effect
of national culture on service operations has been sparse. Prasad and
Babbar (Jrnl Operations Mgt 2000,pp.208-247) reviewed 548 “international
operations management” articles in 28 journals published from 1986-1997. 
They note that “few articles on international services appeared in the set
of journals reviewed” (p.229).  The main topic of “service” was listed for
only 14 of the 548 articles, and none of those 14 have significant
cultural content.  Prasad and Babbar identified 32 articles involving
culture, all of which focused on manufacturing.  This special issue is
intended to aid in filling this gap.

This special issue is dedicated to studying the effects of national
culture on the operations of service firms, or the operations of service
activities within manufacturing firms (e.g., accounts payable, customer
service).  Topics that are of interest for this special issue include, but
are not limited to:
 • Culture and the efficacy of offshoring services
 • Service strategies for culturally diverse customers
 • Quality management across cultures
 • International service supply chains
 • Differential worker attitudes
 • Employee compliance across cultures
 • Cultural issues in behavioral operations

The journal:  OMR began publishing in 2008, and is edited by Jack Meredith
and Patrick McMullen at Wake Forest University (Website for OMR:

Special issue editors:
Donna Marshall, University College Dublin
Rich Metters, Emory University
Mark Pagell, York University

Rich Metters
Associate Professor, Information Systems and Operations Management
Goizueta Business School
Emory University
1300 Clifton Rd. NE
Atlanta, GA 30322-2710
fax 727.2053

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