Hello Network admins.
I appreciate the help I get from this group so today it is my turn to
return the favor. I have recently found a very weird bug in the install
routine for Office 2010. There is a simple solution but it is not easy to
find or trouble shoot this problem. It took me several hours of hair pulling.
Problem description: After installing MSoffice 2010, on a computer
with Win XP Pro with all the latest security updates, The windows desktop
background image is stretched off of, or mispositioned on the monitor with
part of the right side of the image positioned either off of the screen or
on to the adjacent monitor #2 on the right side of a dual monitor setup.
The monitor drivers were correct and the resolutions were correct
and the graphic adapter drivers were correct. The background image
selected made no difference. The same symptoms occurred with a standard
background image like "Azul" or a custom user image. The same problem
occurred with the correct monitor driver or a generic super vga monitor
driver at the resolution to match my monitor.
Problem resolution: While logged in with the same account used to
install the MSoffice 2010 software, Go to Settings, Control Panel,
Display, Desktop, Customize Desktop, Select the "Web" tab, look for a link
that was installed by the Microsoft office install program and was left
checked - enabled at the end of the install process and disable - uncheck
the link and then delete the link from the list of available web images.
On my system the link was pointing to
*"file///C:/Documents and settings//(user name of account used to install
Office 2010/)/local settings/Temp/msohtm/01/clip_image002.gif"*
Note the "msohtm" is a microsoft office temp directory that was created by
the office install routine. At the end of the office install the contents
of this directory were deleted so there was no "clip_image002.gif" file in
the directory, but the link was still present and enabled under the
"Customize Desktop, Web tab"
This problem only affects the computer display for the user
account (an administrator level account) used during the Office 2010
install process. I had this problem with an install disk I recently
received from the MSU computer store designed for Departmental Site license
installs. I assume it is probably present on other Office2010 install
versions. I am sure this is a Microsoft error and not the responsibility
of our MSU Computer Store.
Attached please find a Help file for users who are converting from Office
2003 to Office 2010. This is a copy of a Microsoft Web based help file
that lists the location of commands in Office 2003 and points to the new
locations in Office 2010. I have created a *.doc version of this help file
that can be easily printed. I hope you will find it helpful.
Thanks for your help on my problems in the past. Should I post this
somewhere for access off campus?
Cliff
--
Clifford L. Beckett office: 517-355-4659
Electronic System Designer cell: 517-449-8226
A411 E. Fee fax: 517-353-0789
OMM Department email: [log in to unmask]
Michigan State University web: www.obl.msu.edu
East Lansing MI, 48824
