Hi Dak,
If the computer in question was purchased through Dell's home or
business discount pricing, which is easily done if the computer is
purchased using an MSU credit card, the original purchase will be
charged sales tax. This is true no mater what the sales person on the
telephone may tell you when you place the order. And, as far as I
know there is no way to get a refund on this sales tax once the
computer arrives and you see the sales tax on the receipt, except to
refuse delivery on the computer and return it to Dell and reorder
through the computer store or our MSU dell sales
rep.([log in to unmask] the last time I checked). Only he or
she, (or the computer store has said in the past that they can match
this price also but I have not tried this method??) can match the home
or business pricing and still send the order through as a educational
order which will not be charged sales tax.
I did not know that this would follow through to create
problems with parts orders. The solution for parts would be to find
someone with a similar computer on campus (ordered through the
educational channel) and order the spare parts using that computers
service tag number.
Cliff
--
Clifford L. Beckett office: 517-355-4659
Electronic System Designer cell: 517-449-8226
A411 E. Fee fax: 517-353-0789
OMM Department email: [log in to unmask]
Michigan State University web: www.obl.msu.edu
East Lansing MI, 48824
Aldrich, Dak wrote:
[log in to unmask]" type="cite">
Dell / Tax Exempt issue
So, I went to order some spare parts from
Dell today, on a laptop that I ordered via the Cstore.
She quoted me the cost, tax and shipping. I mentioned it should be tax
exempt, and she said that she shows the account listed with the service
tag that I gave her is not marked for tax removal.
I have no idea how to go about remedying this. I don’t want to have to
pay sales tax, and do paperwork after the fact to get it back, when it
should be tax exempt up front.
Maybe It was a one time fluke... Someone didn’t know what they were
talking about on their end... Which is more than possible. It took me
55 minutes, 14 transfers and 3 disconnects to actually get to someone
in Spare Parts. (Was transferred to the South American support line 3
times, by the automated attendant...)
THANK GOD IT’S FRIDAY! Anyone else up for a drink? LOL
-dak aldrich
-network admin
-college of music, MSU
[log in to unmask]">[log in to unmask]
-517.432.5045
-http://comit.music.msu.edu
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