 |
 |
Not in my wildest dreams would I expect T-Mobile to be so intelligent, eventually. Good job for following up! You will help thousands of customers, I'll bet. --STeve Andre' On Wednesday 25 November 2009 14:09:04 Steven M. Plemmons wrote: > Just thought I would give you all an update on this subject. I submitted a service request through MSU Telecom as Nick suggested but have not yet heard anything back from that side. > > The good news is that I pushed this issue with Verizon and they started to do some in-depth troubleshooting. Once I found the correct person, he was able to pull up my account and show that I had 18 dropped calls in about two weeks. He then put me in contact with someone else at Verizon who asked me about 100 questions about the problem and submitted a trouble ticket. They left me a message today to tell me that they have discovered a problem with one of the towers on campus (or at least in our area) and that it is now in the process of being replaced. They said that I should expect to see this problem improve within a week or two. I should hear from them again when this is closed and I'll update you again if anyone is interested. > > Thanks, > > Steve Plemmons > [log in to unmask] > > -----Original Message----- > From: Kwiatkowski, Nicholas [mailto:[log in to unmask]] > Sent: Wednesday, October 21, 2009 3:00 PM > To: Steven M. Plemmons; [log in to unmask] > Subject: RE: Dropped Verizon Calls > > Steve, > > While the University does not run the vendor's cellular network, we do have relationships with the cellular vendors where we can bring these issues up. Please open up a service request with the MSU Telecom Systems Group so we can let them know about the issue. > > You can open a service request on our website at http://www.telecom.msu.edu, via the Support tab. > > -Nick Kwiatkowski > MSU Telecom Systems > > ________________________________________ > From: MSU Network Administrators Group [[log in to unmask]] On Behalf Of Steven M. Plemmons [[log in to unmask]] > Sent: Wednesday, October 21, 2009 2:33 PM > To: [log in to unmask] > Subject: [MSUNAG] Dropped Verizon Calls > > Sorry for the off topic, but who better to trust than my fellow IT People. > > I'm wondering if anyone else has noticed dropped calls on campus using Verizon Wireless. I have never had this problem before, but I upgraded my phone late this summer to the HTC Ozone and it worked fine like every other VW phone that I have had over the years for a couple months. The problem now is that I repeatedly drop calls, in Wells Hall where my office is located. > > If I watch the signal indicator on it will report 3-4 bars and then just drop away to nothing for about one second and come back to 3-4 bars. > > Thanks, > > Steve Plemmons > [log in to unmask] > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 4530 (20091021) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 4530 (20091021) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 4569 (20091103) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 4636 (20091125) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > >