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Dak, we use SL's Desktop Authority here in UR for our desktop management. The selection of the software preceded my time here at UR, but it's been a great product for the management of our Windows PC's and users. Believe we've been on it for 6+ years now... AD user accounts here at UR run a logon script composed by DA, which does various things from displaying a logon logo, mapping drive letters, mapping printers, launching other applications in the background, etc. The validation logic in the software is great for fine tuning who gets what drive letters, what printers, etc. Additionally, the remote management portion allows us to troubleshoot most every software issue a user has simply by remoting into their machine. We can do certain things behind the scenes on their computer through this interface, as well as requesting control of the respective users computer. I'd be happy to show you a personal demo of our DA environment here at UR if you'd like. It makes desktop management a breeze for us, that is for sure. /ch Christopher M. Harper MANAGER OF INFORMATION TECHNOLOGY University Relations, Michigan State University 401 Olds Hall, East Lansing, MI 48824-1047 Email: [log in to unmask] / Direct: (517) 355-9980 Web: http://ur.msu.edu / Cell: (517) 290-5496 -----Original Message----- From: MSU Network Administrators Group [mailto:[log in to unmask]] On Behalf Of Aldrich, Dak Sent: Thursday, September 10, 2009 3:42 PM To: [log in to unmask] Subject: [MSUNAG] ScriptLogic Ok. Just a quick question for some of you. I was looking for a low cost Password Reset and found Script Logic... in the process of talking with a sales person, they brought up the ScriptLogic Desktop Management. Alex has said that several departments on campus use it. I'd like to hear people's opinions on the software and the service levels from ScriptLogic. Thanks! -dak ------------------------------ -dak aldrich -network admin -college of music, msu [log in to unmask] -517.432.5045 -http://comit.music.msu.edu