Hi Bill,
I am just see your request this morning. I am not sure if
others have given you an answer off list or not. I have one
question. Are your users, in addition to the print/save problem, also experiencing
long delays in opening their documents? If so, I may have a solution that
can help you.
From: MSU Network
Administrators Group [mailto:[log in to unmask]] On Behalf Of Bill Park
Sent: Thursday, July 30, 2009 1:07 PM
To: [log in to unmask]
Subject: [MSUNAG] MS Office 2007 slow print/save
Hello
All,
I
recently have had a couple different users in my department who are using MS
Office Ent 2007 have trouble with different office programs hanging up when
they go to save or print. I have checked to make sure none of the network
drives (3-4 of them) are disconnected or broken as I know that can cause this
problem. All available updates/patches have been applied. I also
tried disabling 'Automatically search for network folders and printers' in
folder options and it appeared to have worked for a bit but the problem is
back. The problem is pretty intermittent so it's pretty tough to
troubleshoot and find a working fix. I have also tried disabling any and
all addons for the particular office app. Tried disabling my A/V software
(NOD32) temporarily as well to no avail. I'm running out of ideas and was
wondering if anyone else has experienced this issue and knows of a fix.
(If
it helps the network printer they are connecting to is an HP Color LJ 4650)
Thanks,
Bill