Hi Bill,

 

I am just see your request this morning.  I am not sure if others have given you an answer off list or not.  I have one question.  Are your users, in addition to the print/save problem, also experiencing long delays in opening their documents?  If so, I may have a solution that can help you.

 

 

Hello All,

I recently have had a couple different users in my department who are using MS Office Ent 2007 have trouble with different office programs hanging up when they go to save or print.  I have checked to make sure none of the network drives (3-4 of them) are disconnected or broken as I know that can cause this problem.  All available updates/patches have been applied.  I also tried disabling 'Automatically search for network folders and printers' in folder options and it appeared to have worked for a bit but the problem is back.  The problem is pretty intermittent so it's pretty tough to troubleshoot and find a working fix.  I have also tried disabling any and all addons for the particular office app.  Tried disabling my A/V software (NOD32) temporarily as well to no avail.  I'm running out of ideas and was wondering if anyone else has experienced this issue and knows of a fix.

(If it helps the network printer they are connecting to is an HP Color LJ 4650)

Thanks,
Bill