Hi Scott,
I could call the help desk, but I'm hoping that someone
from the mail team will post to NAG and provide us with a better understanding
of the impact of what happened this weekend. I know for a fact that no
external emails were coming through to my MSU address for a period of at least
24 hours, Saturday afternoon to Sunday afternoon. I also know that I
wasn't the only one effected, I communicated with several users,
all of whom confirmed the situation. The problem was resolved late
yesterday afternoon, and new mail began coming in once again. The thing
is, I'm reasonably certain that I should have received at least a few messages
during the trouble period; However as of yet I haven't seen any messages
trickling in from that time.
How global was this issue? Did it effect all
users of the mail system? Are people seeing the volume of email they would
normally expect in their inbox from Saturday to Sunday Afternoon? Do I
need to notify my users that there is a possibility some messages could have
been lost?
Thanks for any info,
al
From: Scott Thimas
[mailto:[log in to unmask]]
Sent: Monday, June 15, 2009 7:51
AM
To: Al Puzzuoli
Cc: [log in to unmask]
Subject:
RE: [MSUNAG] Story on the Mail Outage?
Al,
If you
call the help desk back they should be able to get your question
answered.
From:
Al Puzzuoli
<[log in to unmask]>
Sent:
Sunday, June
14, 2009 4:07 PM
To: [log in to unmask]
Subject:
[MSUNAG] Story
on the Mail Outage?
Just curious as to
what the story is on this weekend's mail outage?
I called ATS today
because I noticed that I hadn't gotten any external email since yesterday
afternoon. Case number 38773 was created and as of about an hour ago,
external mail began to come in once again. It would seem that the problem
is fixed; but my concern is for any mail sent during the trouble period?
in the comments for the case, I saw reference to MX13 being down. Can we
expect messages sent yesterday to trickle in as servers retry delivery, or are
they just gone?
Thanks,
Al
Puzzuoli
Michigan State University
Resource Center for Persons with
Disabilities
120 Bessey Hall East Lansing, MI
48824-1033
517-884-1915
